Team Lead Client Service Specialist

4 weeks ago

Louisville, United States ADP Full time

Related Searches: Leadership, Management, Talent Development, Performance Management, Stakeholder Management, Resume, Interview, Job Description, Position, Jobs, Work, Supervisor, Middle Management, Middle Manager, LeaderUnlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.ADP is hiring a Team Lead Client Service Specialist. In this position, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.RESPONSIBILITIES:May lead daily activities of the team to ensure that all work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goalsServe as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs.May monitor associate/client interactions utilizing the quality monitoring system andEvaluate calls to ensure that World Class Service is being delivered based on the guidelines providedMay oversee the use of standard process workflows by teamMay train and mentor team members and identify development needs, working withLeadership to coordinate additional training as neededMonitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periodsMay serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the managerMay provide feedback on individual performance of associates to leadership.Provide direct feedback to associates on areas of opportunities to enhance services provided to the client.May contribute to providing feedback to leadership for associate performance appraisals.Utilize sound judgment to escalate issues that may require intervention of the Team ManagerAnalyze team statistics and prepare reportsParticipate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.QUALIFICATIONS REQUIRED:Bachelor's degree or equivalent in education and experienceAt least 3years of experienceAt least 1years of people leadership experiencePREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:Ability to communicate effectively to all levels of internal and external contacts verbally and in writingExcellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptionsAbility to work and thrive in a team environment, focused on achieving resultsAbility to maintain cooperative working relationships with all levels of managementAbility to assess team members' performance and provide motivational supportAbility to work both independently and as part of a teamStrong client relationship building skillsAbility to recognize basic procedural issues as they arise and escalate to the appropriate levelAbility to demonstrate learning agility and critical thinking skills and apply basic concepts in new situationsProficient in the latest web technologies and working knowledge of various operating systemsProficient using Microsoft OfficeCPP or FPC certificationProficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and proceduresBi-Lingual Spanish

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