Customer Onboarding Team Lead

2 months ago

Doral, United States Intrigma Inc Full time

Remote work: Customer Onboarding Supervisor

Full-time Intrigma is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software. Scheduling is complicated, and our solution simplifies it. We are excited to introduce a powerful AI to assist customers with onboarding. As a result, the successful candidate will play a crucial role in developing our knowledge base and transitioning customers to use this innovative tool. In the Onboarding Supervisor role, you will deliver stellar onboarding experiences and help lead the transformation of our support department by organizing the team's processes and spearheading the development of an AI-based customer onboarding tool. Primary Responsibilities: Customer Onboarding & Training: Train customers online to use our scheduling software efficiently. Develop comprehensive onboarding plans and training curriculums. Create and maintain strong customer relationships by understanding and addressing their needs. Assist in client account configuration based on specific requirements. Provide senior technical support for high-priority customers. Perform demos and configure solutions for prospective customers. Supervisory Responsibilities: Monitor the performance includingKPIs and OKRs, of the customer support team representatives to ensure work is completed accurately and efficiently. Provide onboarding, feedback, and guidance to team members to help them improve their performance. Ensure adherence to company policies and procedures. Coordinate training and development opportunities for the support team. Take responsibility for customer retention and satisfaction through regular check-ins. Identify and implement process improvements to enhance team efficiency AI Transformation: Collaborate with technical and product teams to align AI development with teamand company goals. Update and maintain the Knowledge Base, video demonstration modules, and other educational content. Transitioning the onboarding and support team towards working with AI-supervisedinteractions. Bachelors or Masters degree (preferably in engineering or a related technical field). 4+ years of experience in a SaaS technical role. 2+ years in a supervisory or managerial role. Experience working in a healthcare technology company is a plus. Strong technical aptitude and ability to communicate technical concepts to customers and solve problems. Experience with project management (Project Management Professional certification is a plus). C1 or fluent inEnglish. Excellent communication and interpersonal skills. Experience with AI-based chatbots, automation, or AI more broadly is a significant advantage. Team building meetups A team of kind, friendly people passionate about making a difference in healthcare.

#J-18808-Ljbffr

  • Customer Onboarding Manager

    4 days ago

    Doral, United States Reeco Full time

    About Us Welcome to Reeco, where were transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the 90s. From emailing suppliers to doing inventory with pen and paper its outdated, inefficient, and expensive. Thats where we come in! With the...

  • Customer Onboarding Manager

    4 weeks ago

    Doral, United States Reeco Full time

    About Us Reeco is a rapidly growing tech startup revolutionizing the hospitality industry with our innovative software solutions. Our mission is to empower hotels, restaurants, and other hospitality businesses to enhance their operations and deliver exceptional guest experiences through cutting-edge technology. We are seeking a dedicated and detail-oriented...

  • Customer Success Onboarding Manager

    6 days ago

    Doral, Florida, United States Intrigma Inc Full time

    Work Remotely: Customer Success Onboarding ManagerIntrigma Inc is a prominent SaaS provider specializing in healthcare solutions, delivering innovative scheduling software tailored for hospitals, nursing organizations, and physician practices.We are seeking a Customer Success Onboarding Manager to join our dynamic team and play a pivotal role in implementing...

  • Customer Success Specialist

    3 months ago

    Doral, United States Overproof Team, LLC Full time

    About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights. Overproof seeks a driven Customer Success Specialist to join our rapidly...

  • Customer Services Team Lead

    2 months ago

    Doral, United States Nan McKay & Associates Full time

    POSITION: Customer Services Team Lead SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders. Lead Customer Service Representative functions as the technical expert on the...

  • Store Team Lead

    2 days ago

    Doral, United States Wild Fork Foods Full time

    Description When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.By...

  • Customer Service Lead

    3 months ago

    Doral, United States Gemaire Distributors, LLC Full time

    Job Description Required Qualifications • Prior customer service supervisory or lead experience required. • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience. • Customer service experience,...

  • Customer Success Manager

    3 months ago

    Doral, United States Kuraray America , Inc. Full time

    Reports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....

  • Customer Success Manager

    3 weeks ago

    Doral, United States Kuraray America , Inc. Full time

    Reports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....

  • Customer Success Manager

    3 months ago

    Doral, United States Overproof Full time

    Reports to: Vice President of Sales & Marketing Department: Customer Success About Overproof Overproof is the leading AI-driven business intelligence and strategic planning platform for the beverage alcohol industry. As a B2B SaaS platform, we empower beverage alcohol suppliers of all sizes with powerful tools, integrated services, and actionable insights....

  • Customer Engagement Lead

    5 days ago

    Doral, Florida, United States Guardz Full time

    Guardz, a rapidly growing entity in the cybersecurity domain, is on a mission to create a more secure digital environment for small and medium enterprises worldwide. Our innovative all-in-one Secure & Insure platform has already begun to make waves in the market.We are in search of a proactive and skilled Customer Success Manager (CSM) dedicated to nurturing...

  • Customer Success Manager

    3 weeks ago

    Doral, United States Res-Q Full time

    ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...

  • Customer Success Manager

    3 months ago

    Doral, United States Res-Q Full time

    ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...

  • Senior Customer Success Manager

    1 month ago

    Doral, United States TalentWorld Full time

    Talentworld is currently seeking a Senior Customer Success Manager for our client in Miami, FL. Our client is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare...

  • Cyber IT Enterprise Services Team Lead

    1 day ago

    Doral, Florida, United States SAIC Full time

    Job Title: Cyber IT Enterprise Services Team LeadSAIC is seeking an experienced individual to fill a critical role in support of the U.S. Southern Command's Cyber IT Enterprise Services (SCITES) program. As a Team Lead, you will play a pivotal part in providing contingency planning, operations, and security operations to Central America, South America, and...

  • Customer Success Manager

    2 weeks ago

    Doral, United States Jobs via eFinancialCareers Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • EDI Lead- Sterling Integrator

    4 days ago

    Doral, United States Omni Inclusive Full time

    Administrative knowledge EDI Sterling Integrator Administration, Installation, and Upgrade ExperienceSkills/Experience: Should have 8 to 10 + years of Total Experience with minimum 5 years of EDI integration on IBM Sterling Integrator. Good hands-on experience in architecting, high-level and low level IBM Sterling Integrator (6.1.0 or higher) platform...

  • Customer Success Manager

    2 weeks ago

    Doral, United States Vensure Employer Solutions Full time

    Position Summary As a Customer Success Manager, youll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication...

  • Customer Success Specialist

    3 months ago

    Doral, United States QuickNode ⚡ Full time

    QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y...

  • Customer Success Manager

    3 months ago

    Doral, United States Vensure Employer Solutions Full time

    About Us The company has developed the world's first (really!) marketplace for the hospitality industry. They connect manufacturers, distributors, and buyers in a win-win model for everyone. Their job is to save hotels time, money, and product waste. They built the marketplace for the unsung heroes of hospitality. Their team is made up of people who have...