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Call Center CSR

3 months ago

Beverly Hills, United States RemX Full time
RemX is hiring in San Diego, CA Contract to hire opportunity for a Customer Service Representative with call center and data entry experience.

If you are looking for a ready to work position and meet the below requirements, APPLY HERE

Summary: Responsible for managing inbound and outbound calls for current lessees to review their end of lease options or make appropriate updates to the account by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.
  1. Ability to listen and comprehend customer questions and accurately and efficiently capture the details in the Company's software platform. Typing speed of 30 wpm while maintaining accuracy is required.
  2. Contact customers to discuss end of lease options.
  3. Sets appropriate and accurate call back dates and statuses in the customer's account.
  4. Sends notifications of end of lease decision via email, reaches out to the lessee for end of lease decision via phone call, and updates accounts according to the customer's needs.
  5. Follow and complete checklists when speaking with lessees.
  6. Processes lessee documents, as necessary.
  7. Initiates inspection process with 3 rd party vendor at end of lease and follow up until the account is terminated.
  8. Scans necessary reports and receipts as completed.
  9. Applies knowledge of company products/services to efficiently process customer information and responds to inquiries and complaints in a diplomatic manner.
  10. Contacts customers via telephone or correspondence as frequently as necessary to meet company standards.
  11. Remains current on market conditions regarding products, product updates and new technologies through available resources.
  12. Utilizes the proper employees to assist with problem solving.
  13. Maintains updated, organized electronic files in appropriate application.
  14. Analyzes customer accounts and promptly make corrections and/or modifications to files.
  15. Contacts customers to obtain missing information or data to ensure an accurate customer database.
  16. Traces and expedites past due terminations to ensure lessee and financial institution satisfaction.
  17. Trains new Customer Service staff as requested.
  18. Work an occasional Saturday as business needs demand and at least 1 Saturday per month February through April during high volume season.
  19. Performs other related duties as assigned.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add and subtract Five-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Outlook, Excel, and Word.

Education/Experience:

Preferred one-year related experience or training.

Knowledge, Skills and Other Abilities:
  • Oral communication skills
  • Written communication skills
  • Time management skills
  • Project management skills
  • Organizational skills
  • Customer relations skills
  • Customer service skills
  • Multitasking Skills
  • Diplomacy skills
  • Filing skills