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Member Service Representative I

3 months ago

San Dimas, United States Christian Community Credit Union Full time

Are you a customer service banking professional looking to make a real difference in people's lives? Join us at Christian Community Credit Union in San Dimas, CA as a Full Time Call Center / Customer Service Representative I. Excitingly, in this role, you'll have the opportunity to provide exceptional service to our members, assisting them with their banking needs and cross-selling relevant products to enhance their financial well-being.

You will be the voice of our Credit Union, embodying our core values of empathy, excellence, and integrity in every interaction. The pay for this position ranges from $20 to $21 per hour, based on experience. Join us and be a part of a team that is dedicated to serving others and growing together.

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Equipment Stipend, Paid Holidays, Employee Events, and Community Outreach Opportunities.

CHRISTIAN COMMUNITY CREDIT UNION: WHO WE ARE

CCCU is a faith-based, purpose-driven financial co-operative whose mission is to serve Christ followers to live and give more abundantly. For over 66 years, we've provided individuals & ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand Ministry. We serve members in 89 countries through online & digital banking solutions with a dedicated and professional staff. CCCU has over $800 million in asset size and is ranked in the top 10% of all credit unions in the United States.

ARE YOU EXCITED ABOUT THIS CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE I JOB?

Join our team at Christian Community Credit Union as a Call Center / Customer Service Representative I, where you will play a crucial role in proactively educating our members on our products and services. Utilizing your product knowledge and excellent communication skills, you will guide members in selecting the most suitable account types to meet their specific needs. Through various channels such as phone, email, chat, and SMS, you'll deliver exceptional member experiences that go above & beyond expectations. As a problem solver, you'll assist members with transactions, inquiries, and any challenges they may face, showcasing our commitment to excellence and customer-centricity. By taking ownership of each request and providing innovative solutions, you'll contribute to enhancing our Credit Union's reputation for outstanding service. Be a part of a team that values growth, learning, and serving others with integrity and empathy.

DOES THIS SOUND LIKE YOU?

To excel as a Call Center / Customer Service Representative I at Christian Community Credit Union, certain skills and qualifications are essential. A high school diploma or equivalent is required, along with a minimum of one year of experience in a customer service role within a bank or credit union environment. Proficiency in cross-selling is a must, showcasing your ability to promote additional products and services effectively.

Strong organizational skills, attention to detail, and the capacity to work efficiently on computers are critical for success in this role. You should have excellent telephone etiquette, along with top-notch verbal and written communication skills to interact with our members professionally and effectively. A good grasp of math concepts and typing speed of at least 35 words per minute will also contribute to your success in this position. Knowledge and skills required for the position are:

  • High school diploma or equivalent
  • Minimum one year of experience working in a customer service position for a bank/credit union
  • Cross-selling experience required
  • Good organizational skills and attention to detail
  • Ability to work on computers; ability to work with supervision and follow instructions
  • Good telephone techniques, math aptitude and typing at 35wpm
  • Excellent verbal and written communication skills

MAKE YOUR MOVE
So, what do you think? If you can meet these requirements, work in-branch for 60-90 days, work locally remote after training, and perform this job as described above, we would be happy to have you as part of our team