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Customer Service Agent

2 months ago

Fremont, United States Weee! Full time

**Customer Service**

at Weee Inc Fremont, California, United States ****About Weee****

and , and .

Weee is headquartered in Fremont, CA and currently available coast to coast with exceptional growth (6x YoY) across geographies, categories and ethnicities. We have raised $400M+ in funding to date from leading investors including , Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.

**Responsibilities:**

* Effectively manage large amounts of inquiries via email and text messages.

* Identify and assess customers needs to achieve satisfaction.

* Analyze large data sets to propose risk rules to manage imminent new account fraud threats

* Partner closely with Compliance to align regulatory guidance with risk policy

* Work with Operation teams to train analysts on how to execute against fraud risk policy

* Maintain excellent knowledge of our products and services in order to understand the customers needs.

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

* Analyze a customer's service needs and refer to product departments to follow up as needed.

* Follow communication procedures, guidelines, and policies.

* Take the extra mile to engage customers.

**Requirements:**

* A minimum of 1 year of customer service experience required.

* Working shift from Sunday to Thursday or Tuesday to Saturday from 9 6 PM

* Fluency in Microsoft Office, Google Sheets.

* Strong written/verbal communication, interpersonal and organizational skills.

* Professional and courteous phone demeanor.

* Ability to multitask, prioritize, and manage time effectively.

* Bilingual Mandarin and English required

Location (City) * *

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Weee Inc are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status

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