Technical Support Analyst

5 days ago

Phoenix, United States Brooksource Full time

Brooksource

Fortune 200 Environmental Services Client

On-site

6 month contract

Job Summary:

The Technical Support Analyst III provides advanced technical support to customers and internal digital personnel. This role involves handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering technical direction to enhance efficiencies. The incumbent administers and analyzes digital systems and processes, contributing to troubleshooting and proactive maintenance efforts.

Duties and Responsibilities:

  • Provide technical support for customers and other analysts, creating documentation for self-help support.
  • Develop and deliver highly complex solutions and processes, implementing projects at an advanced technical level.
  • Analyze and evaluate information systems operations, offering expert technical direction and recommendations for improvement.
  • Act as a liaison with clients, vendors, and other technical digital groups, building and managing ongoing relationships with stakeholders.
  • Coordinate solutions as needed and report on process and system performance.
  • Assist with the restoration of digital services in locations impacted by catastrophic events.
  • Conduct training for end-users, outside vendors, and less experienced staff.
  • Facilitate software update distributions and provide after-hours call support when necessary.

Supervisory Responsibilities: May coach and mentor less-experienced personnel and act as a team leader on some projects.

Qualifications:

Education and Experience:

  • Required: Bachelors Degree in Computer Science, MIS, Business Administration, or similar field with five years of related experience. Alternatively, nine years of related experience may substitute for the Bachelors degree.
  • Preferred: Bachelors Degree in Computer Science, MIS, or Business Administration with seven years of related experience.

Certificates, Licenses, Registrations or Other Requirements: None required. Preferred: MCP, ITIL, CCNA.

Other Knowledge, Skills or Abilities Required:

  • Advanced knowledge or skills in computer/software installation, maintenance, and troubleshooting.
  • Proficiency in Microsoft O365 applications, Teams/SharePoint, ServiceNow, basic server support, networking components, telephony systems, and disaster recovery procedures.
  • Experience in scripting, program design, packaging, imaging, or similar tasks.
  • Moderate knowledge of the waste industry.
  • Leadership abilities, effective communication skills, confidentiality maintenance, and customer service excellence.
  • Capability to lift up to 50 pounds.

About Eight Eleven Group:

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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