Current jobs related to Technical Support Analyst - Phoenix - Talascend

  • Technical Support Analyst

    4 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Position OverviewThe Information Technology Services division is seeking candidates for the role of Technical Support Analyst within the Desktop Support Team.The Technical Support Analyst is responsible for delivering technical assistance, training, and support to the campus community regarding the operation, upkeep, and troubleshooting of computer...

  • Technical Support Analyst

    3 weeks ago

    Phoenix, Arizona, United States Kelly Services Full time

    Job OverviewWhy consider the Technical Support Analyst role?Compensation ranges from $18 to $20 per hour, with opportunities for direct employment.Comprehensive Benefits Package (Medical, Dental, Vision Insurance, 120 hours of Paid Time Off, and 10 Paid Holidays).Standard work schedule: Monday to Friday, 9 AM to 6 PM, with weekends free.Potential for...

  • Technical Support Analyst

    4 weeks ago

    Phoenix, United States Brooksource Full time

    *Brooksource* *Fortune 200 Environmental Services Client* *On-site* *6 month contract**Job Summary:*The Technical Support Analyst III provides advanced technical support to customers and internal digital personnel. This role involves handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering...

  • Technical Support Analyst

    4 weeks ago

    Phoenix, United States Brooksource Full time

    *Brooksource* *Fortune 200 Environmental Services Client* *On-site* *6 month contract* *Job Summary:* The Technical Support Analyst III provides advanced technical support to customers and internal digital personnel. This role involves handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering...

  • Technical Support Analyst

    3 weeks ago

    Phoenix, United States Progilisys Solutions Full time

    Job DescriptionJob DescriptionOur customer is seeking a Technical Support Analysts to provide help desk support via telephone to their users.Job Type: Contract (Duration 2 months with possible extension)Work Location: RemoteResponsibilities:• Field calls from internal employees, external work-from-home employees, as well as on-site employees working out of...

  • Senior Technical Support Analyst

    4 weeks ago

    Phoenix, Arizona, United States Chartis Federal Full time

    Job Type: Full-time Overview: Chartis Federal is seeking a qualified Senior Technical Support Analyst to provide exceptional assistance in a dynamic technical environment. The Senior Technical Support Analyst will serve as a primary resource for desktop support, ensuring optimal user experiences and efficient desktop operations. This role encompasses a...

  • Cybersecurity Technical Analyst II NE

    2 weeks ago

    Phoenix, United States GTN Technical Staffing Full time

    Cybersecurity Technical Analyst II NE HIGHLIGHTS Location: Remote Position Type: Contract Hourly / Salary: BOE Residency Status: US Citizen or Green Card Holder Our client is looking for a Cybersecurity Technical Analyst II NE to join their team! POSITION SUMMARY This position formulates and defines Cybersecurity...

  • Technical Support Analyst

    4 weeks ago

    Phoenix, Arizona, United States U-Haul Full time

    Location:RemoteOverview: We are looking for a dedicated Technical Support Analyst with 1-2 years of relevant experience to join our innovative IT department. The successful candidate will deliver technical support to our staff, ensuring prompt and effective resolution of hardware and software challenges. This position is vital for sustaining our IT framework...

  • Technical Support Specialist

    6 days ago

    Phoenix, Arizona, United States EPIQ Systems Full time

    Global Support Services Analyst RoleAt EPIQ Systems, our Global Support Services team provides critical support to clients using our proprietary software solutions and third-party applications. As a Global Support Services Analyst, you will be the first point of contact for clients, providing timely and effective solutions to their technical issues.Key...

  • IT Support Analyst

    4 weeks ago

    Phoenix, Arizona, United States Mondo Full time

    Job Title: Technical Support AnalystLocation Type: On-SiteContract Duration: 6 month contract-to-hireCompensation: $25-45/hr W-2 based on experiencePosition Overview:In this role, you will operate with a high degree of autonomy, delivering advanced support to field analysts within your designated team or area. You will tackle complex issues that often lack...

  • Technical Support Lead

    1 week ago

    Phoenix, Arizona, United States ParksideTech IT Solutions and Support Full time

    {"Job Title": "Technical Support Lead", "Job Summary": "ParksideTech IT Solutions and Support is seeking a highly skilled Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for resolving escalated support requests, providing training and guidance to technical support technicians, and overseeing the service delivery...

  • Technical Support Lead

    1 week ago

    Phoenix, United States ParksideTech IT Solutions and Support Full time

    ParksideTech is an IT services and solutions company that specializes in working with businesses throughout Arizona to assess, recommend, implement and support IT solutions. With over 60 years of combined IT experience working with companies of all sizes, from small businesses to publicly traded corporations, ParksideTech is the perfect IT partner. Our...

  • Technical Support Lead

    1 week ago

    Phoenix, United States ParksideTech IT Solutions and Support Full time

    ParksideTech is an IT services and solutions company that specializes in working with businesses throughout Arizona to assess, recommend, implement and support IT solutions. With over 60 years of combined IT experience working with companies of all sizes, from small businesses to publicly traded corporations, ParksideTech is the perfect IT partner. Our...

  • IT, Technical Analyst

    2 weeks ago

    Phoenix, United States Castle Biosciences Full time

    IT, Technical Analyst (PHX)Castle Biosciences Earns a Top Workplaces USA Award for the Third Consecutive Year!You won't find a work culture and benefits package like ours every day. Come join our team and a group of colleagues who love working at Castle!Castle Biosciences Inc. is growing, and we are looking to hire a full-time IT, Technical Analyst, working...

  • Technical Support Analyst

    3 weeks ago

    Phoenix, Arizona, United States BTI Full time

    Position OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to provide exceptional technical support. This role involves assisting the computer user community with various IT-related issues.Key Responsibilities:Act as a Tier 2 and 3 support resource for IT inquiries.Engage with users through various communication...

  • Technical Support Analyst

    3 weeks ago

    Phoenix, Arizona, United States BTI Full time

    Position OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to join our team. This role is essential in providing exceptional technical support to our users.Key Responsibilities:Act as a Tier 2 and 3 support representative for our computer user community.Engage with customers through various channels including phone,...

  • Technical Business Analyst

    23 hours ago

    Phoenix, Arizona, United States Triunity Software Full time

    Job Title: Technical Business AnalystWe are seeking a highly skilled Technical Business Analyst to join our team at Triunity Software. As a Technical Business Analyst, you will play a critical role in integrating vendor data with existing contact data using SQL and Python scripts, ensuring accuracy and consistency.Key Responsibilities:Collaborate with the...

  • Technical Support Analyst

    3 weeks ago

    Phoenix, Arizona, United States BTI Full time

    Position OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to provide exceptional technical support. This role is essential in delivering Tier 2 and 3 assistance to our computer user community.Key Responsibilities:Act as a primary support resource for IT inquiries, addressing customer needs through various...

  • Infrastructure Support Analyst

    4 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewPosition Summary:The Infrastructure Support Analyst plays a crucial role in maintaining and troubleshooting network systems. This position is designed for individuals with a solid foundation in network engineering, particularly those who have recently completed their CCNA certification.Key Responsibilities:As part of the Agency Network Operations...

  • Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewPosition Summary: The Technical Support Specialist plays a crucial role in ensuring the smooth operation of merchant transactions by monitoring and resolving issues that arise in a high-volume environment.Key Responsibilities:Monitor millions of transactions daily, ensuring accuracy and efficiency.Provide troubleshooting support to resolve issues...

Technical Support Analyst

3 months ago

Phoenix, United States Talascend Full time
Talascend is currently seeking a Technical Support Analyst for a contract opportunity in Tempe, AZ

SUMMARY:

Under minimal supervision provides higher level support to Customers assigned to his or her team or designated area frequently handling non-standard issues or those for which minimal documentation exists. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes Digital systems and Processes at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies.

DUTIES AND RESPONSIBILITIES

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
3 years of experience preferred:
Provides technical support for Customer and other Analysts when required. Creates documentation for self-help support to assist Customers other Digital personnel i.e. Knowledgebase Articles
Creates and deliver highly complex solutions and processes. Implement projects at an advanced technical level regarding systems operations.
Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform.
Acts as a liaison with clients vendors and other technical Digital groups. Builds and manages ongoing relationships with business stakeholders in Digital and Administrative Services.
Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager.
Assists with the restoration of Digital services at locations impacted by catastrophic events or unforeseen circumstances.
Conducts training for and directs the efforts of end users outside vendors and less experienced staff.
Facilitates and assists with software update distributions major deployments at satellite locations.
Provides after ldquoregularrdquo hours call support as needed.
NOTE: Primary Hours are M-F 8am-5pm
Provides support on Premier line as Designated by Manager
Supervisory Responsibilities
May coach and mentor less-experienced personnel and act as team leader on some projects.

QUALIFICATIONS

The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
Required: Bachelor's Degree in computer science MIS Business Administration or similar area of study. Five years of related experience.
An additional four years of related experience may substitute for the bachelor's degree.
Preferred: Bachelor's Degree in computer science MIS or Business Administration and seven years of related experience.

Certificates Licenses Registrations or Other Requirements
Preferred: MCP ITIL CCNA.
Other Knowledge Skills or Abilities Required
Advanced knowledge or skills in one or more of the following is required:
Varying levels of proficiency in the following: 3 Years of expereince preferred as it will be a quick start
Computer/software installation maintenance and troubleshooting.
Microsoft O365 Word Excel PowerPoint Project Visio amp Outlook.
Teams/ SharePoint
Service Now Incident amp Request tickets / Change Mgmt.
Basic Server support including backup/restoration methods troubleshooting and problem resolution.
WM Standard software including enterprise applications COMPASS Fastlane etc. and supported WM 3rd party applications Kronos etc..
Networking components switches routers cabling.
Telephony systems and wireless devices iOS and Android devices air-cards.
Disaster recovery procedures as specified in Corporate guidelines.
Scripting program design packaging imaging or similar experience to aid in the design creation and implementation software tools meant to assist Field Based personnel.
Training others on both technical and non-technical material.
Moderate knowledge of the waste industry including collection disposal and recycling.
Must be capable of leading projects that are low to medium level of complexity with minimum supervision.
Ability to communicate to all levels of the organization including technical and non-technical audiences and Senior Leadership.
Capable of presenting/speaking in front of small/medium sized groups of people.
Ability to keep confidential information confidential.
Give positive and constructive feedback in a professional manner.
Demonstrate effective leadership and Superior time management abilities.
World Class Customer Service Skills.
Ability to lift up to 50 pounds.

WORK ENVIRONMENT AND ESSENTIAL FUNCTIONS

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

[Note: the following is defaulted for office setting position]

Required to use motor coordination with finger dexterity such as keyboarding machine operation etc. most of the workday Required to exert physical effort in handling objects less than 30 pounds rarely Required to be exposed to physical occupational risks such as cuts burns exposure to toxic chemicals etc. rarely Required to be exposed to physical environment which involves dirt odors noise weather extremes or similar elements rarely

Normal setting for this job is: office setting.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.