Senior Support Engineer
4 weeks ago
Company Summary
DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
through on actions
Proactive identification of production issues and resolution
Own the production environment, monitoring availability and ensure a holistic system health
Identify and implement corrective actions to resolve issues in a timely manner
Complete assigned tasks for change requests and incident tickets
Resolve issues within SLA
Achieve 90% automation and reduce manual intervention
Skills, Experience and Requirements
Engineering degree with 3+ years of experience in Application Support
Experience in Unix and Windows environments
Experience in Shell scripting/Python and SQL
Experience in troubleshooting complex production issues
Ready to work in shifts - 24x7
Knowledge of AWS and CI/CD will be an advantage
Knowledge of ITIL processes
Excellent communication, presentation and documentation skills
Knowledge in Middleware like Weblogic, Tomcat, Webshpere
Benefits
Employee Stock Purchase
Term Insurance
Accident Insurance
Health Insurance
Training Reimbursement
Gratuity
Mobile and Internet Reimbursement
Team Outings
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