Front Desk Agent Supervisor

2 months ago


Hallandale Beach, United States Turnberry Associates Full time

** Front Desk Agent Supervisor**

**Job Category****:** Guest Services **Requisition Number****:** FRONT04513 Showing 1 location **Job Details**

**Description**

At Hampton Inn Hallandale Beach, we love hiring friendly, authentic, caring and thoughtful people, just like you. Bring your Hamptonality We are looking for an enthusiastic Front Desk Supervisor to join our Outstanding Team.

Essential Job Functions:

Review all Front Desk agents work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel

Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks

Print necessary reports; Close end of the day on all applicable computer systems

Reconcile outlet work and separate the checks by type of payment

Ensure that all rebates are properly logged

Ensure the house hospitality checks post and correct for balancing purpose but must be separated

Log house charges and close accounts

Organize and compile paperwork as needed

Timely and appropriate communication with management and local authorities during an incident or emergency.

Represent hotel management during the graveyard hours.

Qualifications and Requirements:

One (1) years or more years of Hotel Front Desk Experience Required

Hilton Supervisory Experience Preferred

OnQ PMS Experience Preferred

Two Four-year degree in hospitality or other business-related field preferred

Flexible schedule availability, required to work days, nights, overnight shifts, including weekends and holidays

Ability to multitask and handle stress in busy periods

Employee is required to stand, walk, for prolong periods of time

Ability to frequently lift and/or move up to 50 lbs., to handle guests packages or luggage

Must have good near and far vision, including ability read and interpret written instructions/directions

Ability to communicate effectively with guests and co-workers, communicate via 2-way radio

Ability to distinguish smells

Duties mainly performed indoors

Must be able to hear, moderate noise level

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more

Turnberry | Doing Social Good is Turnberrys initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities.

**Exceptionally Managed by Turnberry.**

A rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies. Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class "A" office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

**Skills**

**Preferred**

**Organizational Skills** *Intermediate* **Detail Oriented** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School/GED or better.

**Preferred**

4-year Degree or better.

**Experience**

**Preferred**

**Less than 1 year:** Previous hotel front office or hotel experience


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