FT Customer Service Leader
2 weeks ago
Job Requisition: 402201_external_USA-VA-Chesterfield
Address: USA-VA-Chesterfield-7032 Commons Plaza Dr.
Store Code: Store 01602 Front End (7227265)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
Service Leader
3 months ago
Chesterfield, United States Chipotle Mexican Grill Full timeService Leader () Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...
-
Customer Service Representative
2 months ago
Chesterfield, Missouri, United States Zeiss Inc Full timeAbout UsZEISS is a global leader in the development and production of optical systems for industry, medicine, consumer products, and sports optics. With a history spanning over 177 years, we have established ourselves as pioneers in science and technology.Job SummaryWe are seeking a highly motivated and experienced Customer Service Specialist to join our...
-
Team Leader
2 months ago
Chesterfield, Missouri, United States Dunham's Sports Full timeAbout Dunham's SportsDunham's Sports is a leading sporting goods retailer with a rich history dating back to 1937. With over 240 stores across the Midwest, we offer a wide range of products and services to our customers.Job SummaryWe are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for...
-
Retail Customer Service
1 month ago
Chesterfield, United States On The Run Convenience Full timeOn The Run Convenience - 17195 Chesterfield Airport Rd - [Retail Associate / Team Member] As a Retail Customer Service Rep @ On The Run Convenience, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for...
-
Customer Service
4 weeks ago
Chesterfield, United States Waterway Carwash Full timeCustomer Service Representative Provide exceptional customer service, sell car wash services and merchandise, and maintain a safe and clean environment in a fast-paced retail setting. About the Job As a Customer Service Representative at Waterway, you will be responsible for delivering outstanding customer experiences, selling car wash services and...
-
Shift Leader
2 weeks ago
Chesterfield, Missouri, United States Taco Bell Full timeAbout the RoleWe're seeking a talented Shift Leader to join our team at Taco Bell. As a Shift Leader, you'll play a key role in ensuring our restaurant runs smoothly and efficiently, providing an exceptional customer experience, and driving results.Key ResponsibilitiesChampion Taco Bell's culture and values, promoting a positive and inclusive work...
-
Restaurant Shift Leader
4 weeks ago
Chesterfield, Missouri, United States MOD PIZZA Full timeAbout MOD PizzaMOD Pizza is a fast-growing restaurant chain that's passionate about serving high-quality pizzas and salads to our customers. We're committed to creating a positive and inclusive work environment where everyone feels valued and empowered to succeed.Job SummaryWe're seeking a skilled Restaurant Shift Leader to join our team! As a Restaurant...
-
Customer Service Representative
4 weeks ago
Chesterfield, United States Waterway Carwash Full timeJob Title: Customer Service Representative We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional customer service, selling car wash services and merchandise, and maintaining a safe and clean...
-
Customer Service Representative
1 month ago
Chesterfield, Missouri, United States Protective Life Insurance Company Full timeCustomer Service SpecialistProtective Asset Protection is a leading provider of finance and insurance solutions for the automotive industry. We are seeking a highly skilled Customer Service Specialist to join our team.Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring a positive experience.Handle customer inquiries and...
-
Customer Service Ambassador
1 month ago
Chesterfield, United States Smart Solutions Inc Full time{"h1": "Customer Service Representative", "p": "At Smart Solutions Inc, we're committed to delivering exceptional support to our clients and customers. As a Full-Time Customer Service Representative, you'll play a vital role in providing personalized service and building lasting relationships. ", "ul": [{"li": "Serve as the primary point of contact for...
-
Customer Service Representative
2 weeks ago
Chesterfield, Missouri, United States FedEx Full timeCustomer Service Role at FedExAs a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service in a retail environment. Your key responsibilities will include:• Assisting customers with their inquiries and resolving any issues they may have• Working closely with the store team to ensure a seamless customer...
-
Customer Service Ambassador
2 weeks ago
Chesterfield, United States A&M Ventures Full timeCustomer Service AmbassadorThe Customer Service Ambassador at A&M Ventures is responsible for delivering exceptional customer experiences by providing personalized support and solutions to customers. This role requires a strong ability to build rapport and establish relationships with diverse customers, ensuring complete satisfaction throughout the entire...
-
Customer Service Representative
4 weeks ago
Chesterfield, Missouri, United States Waterway Carwash Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional customer service, selling car wash services and merchandise, and maintaining a safe and clean...
-
Customer Service Representative
1 month ago
Chesterfield, Missouri, United States Cat5 Commerce Full timeJob Title: Customer Service AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and live chat.Key...
-
Customer Service Representative
4 weeks ago
Chesterfield, Missouri, United States BEIS PLUMBING, LLC Full timeAbout Beis Plumbing, LLCWe are a family-friendly team providing fast, high-quality, and reliable plumbing services to St. Louis County, Jefferson County, and St. Charles County. Our customers trust us because our prices are competitive and we're always honest.Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative...
-
Customer Service Representative
2 months ago
Chesterfield, Missouri, United States Domino's Pizza LLC Full timeJob SummaryDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesCustomer Service: Respond to customer...
-
Customer Service Associate
7 days ago
Chesterfield, Missouri, United States Circle K Stores, Inc. Full timeCustomer Service Representative RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and provide a positive...
-
Assets Protection Team Leader
2 weeks ago
Chesterfield, Missouri, United States Target Full timeAbout the RoleWe are seeking a highly skilled and experienced Assets Protection Team Leader to join our team at Target. As an Assets Protection Team Leader, you will play a critical role in maintaining a safe and secure environment for our guests and team members.Key ResponsibilitiesLead a team of hourly team members to ensure a safe and secure environment...
-
Customer Service Ambassador
2 weeks ago
Chesterfield, United States A&M Ventures Full timeUnlock Your Potential as a Customer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you!About A&M VenturesWe're a dynamic marketing and consulting firm dedicated to helping our clients achieve...
-
Customer Service Representative
2 weeks ago
Chesterfield, United States Wawa Full timeCustomer Service Associate at WawaAs a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for all customers. Your key responsibilities will include:Key Responsibilities:Greet and welcome customers in a friendly and courteous manner.Respond to customer inquiries and resolve...