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Branch Operations Supervisor

3 months ago

Jackson, United States Delta Materials Handling, Inc. Full time

The Branch Operations Supervisor manages and oversees branchpersonnel, branch operations, and ensures efficient operation on a day to daybasis. The branch operations supervisor should strive to improve productivity and streamline branch activities tomaximize results and achieve peak performance levels.

Essential Duties andResponsibilities:

- Organizeand execute training programs for branch personnel.

- Overseeand manage the daily operations of the branch.

- Recruit,train, and discipline employees as required to maintain efficient branchoperations.

- Evaluateemployee performance and provide feedback/coaching as needed.

- Recognizeemployee achievements and encourage excellence in the work environment.

- Conductregular sales and operations meetings.

- Briefemployees on current sales goals, promotions, and other relevant information.

- Organizemarketing activities and events for the branch.

- Increasebrand awareness for the company within the community.

- Interactwith customers on a regular basis to ensure customer satisfaction and gainfeedback.

- Resolvecustomer complaints quickly and within company guidelines.

- Understand,keep abreast of, and comply with federal, state and local regulations that mayaffect branch operations.

- Assessmarket conditions and identify business opportunities through the Chamber ofCommerce and other avenues.

- Adhereto high ethical and professional standards.

Other Duties andResponsibilities:

- Draftforecasts and business plans.

- Managebudgets, allocating branch funds, and define financial objectives.

- Coordinatewith other branches to share knowledge, plan promotional activities, andachieve goals.

- Understandand apply company policy and procedures.

- Ensurea clean and safe work environment.

- Anyand all other duties as assigned by management.

QualificationRequirements:

- Collegedegree preferred but not essential in lieu of comparable experience.

- Three(3) to five (5) years of experience in the lift truck industry.

- Mustdemonstrate a high degree of communication and organizational skills to includethe ability to apply logic and constructive thinking to solve problems.

- Provideeffective oral and written communications to customers, management, andvendors.

- Mustbe able to perform mathematical calculations, including decimals and percentages.