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Operations Specialist

4 months ago

Ridgefield Park, United States WorldLink Full time

**Korean conversational or bilingual required.**

WorldLink is a rapidly growing information technology company at the forefront of technical revolution. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

**We are looking for**:
We are looking for an Operations Specialist who will be responsible for supporting the Product Liability Ops team’s growing need for inventory management and logistics of products and managing refund/exchange process as well as parts retrieval process. You must have an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts. This often-high-pressure position will you to perform at the apex of their abilities. Our goals are to make our processes as efficient as possible, maintain good relationships with suppliers, distributors, and vendors, and keep our customers happy.

**The impact you will have**:

- Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, tracking, and fixing shipping errors, ensuring quality of all services to meet the required standards.
- Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each action of logistics process.
- Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders.
- Retrieval part/unit to be sent to required destination, local/HQ, in timely manner.
- Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.
- Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
- Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
- Prepare case summary to revisit and conclude with improvement plans.
- Support ad-hoc project management and update SOP of all tasks.

**What we are looking for**:

- Associate or bachelor’s degree (required).
- Experience with business process design/improvement, including gathering requirements, documenting workflows, and developing specifications (business framework and wireframe design, technical and QA documentation).
- Logistics experience (preferred).
- **Korean bilingual - fluency in English/Korean.**:

- Written/Verbal Communication skills.
- Proficient in Outlook and advanced knowledge of Excel.

**Physical Demands**:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye.

**WHAT** we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

- Medical Plans
- Dental Plans
- Vision Plan
- Life & Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
- 401(k)

**WHAT** you should know:
This job description is designed to cover the main responsibilities and duties of