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Caruso's - Food Runner

2 months ago

Santa Barbara, United States Rosewood Hotel Group Full time

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Food Runner will work in close cooperation with the Executive Chef, Front-of-House Management, and Servers in every aspect of guest service, including organizing, expediting, and delivering food orders, as well as other functions indicated by management. The Food Expeditor will provide fast, friendly, professional, and responsive customer service.

Essential Job Functions:

  • Ensure all dishes are delivered with accurate presentation, temperature, and sauce.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
  • Ensure the efficient flow of orders from the servers to the kitchen.
  • Proactively gauge diners' meal pace, ensure tickets are fired at the appropriate time, and alert management to any high times.
  • The ability to offer guests of the restaurant an enjoyable, expertly served dining experience conforming to the standards of excellence for quality, professionalism, and friendliness.
  • The ability to anticipate and service guests' requirements before requests are made or necessary.
  • The ability to serve and clear food and beverage items in an unobtrusive and professional manner.
  • A thorough understanding and knowledge of all menus, food, food preparation and styles, and tableside serving techniques.
  • The ability to serve and present food clearly, concisely, and professionally.
  • A thorough and complete understanding of health and safety rules in a restaurant.
  • The ability to communicate customer orders clearly.
  • Complete opening and closing side-work as assigned and set all tables and stations according to standard.
  • Performs other job-related duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Experience:
  • Minimum 1 year Front of House experience, preferably in a fine dining venue.
  • Must have excellent knowledge of dining room and service procedures and functions.
  • Well-organized and able to work with people.
  • Outstanding coordination and multi-tasking abilities.
  • Open availability; must be able to work evenings, weekends, and holidays.
Knowledge, Skills, & Abilities:
  • Excellent written and verbal communication skills.
  • Well-organized and able to work cohesively in a team-first environment.
  • Outstanding coordination, organization, and multi-tasking abilities.
  • Ability to maintain composure and stay focused.
  • Ability to work well under pressure in a fast-paced environment.
  • Must possess a service orientation - actively looking for ways to help others.
  • Professional presentation and positive attitude.
Other Requirements
  • Must have a current and valid Food Handler Certification.
  • Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
  • Minimum of 21 years of age to pour alcoholic beverages.


Confidentiality - While working for the company, there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.

The pay scale for this position is between $16.00/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.