Customer Service Representative

1 week ago

Charleston, West Virginia, United States Staffmark Group Full time
Staffmark is hiring a Customer Service Representative in Charleston, SC, for a public water and wastewater utility company. Read on to learn more on how to apply today

Pay: $19.00/hr

Shift: 1st shift, Monday-Friday, 8 am to 5 pm

As a Customer Service Representative, you will handle daily customer interactions, assisting by phone or in person. You will be responsible for managing transactions, researching account details, and explaining account information. You will also perform key duties in the Branch Office, Call Center, and Accounts Administration.

Essential Functions:

* Handle customer service tasks in the Branch Office, Call Center, and Accounts Administration.
* Provide accurate, timely information to customers via phone or in person.
* Process orders and changes according to department policies.
* Address customer concerns, including irate customers, professionally.
* Record customer transactions and provide research on billing/account inquiries.
* Offer details on policies, rates, fees, and procedures.
* Collaborate with teams to resolve service requests.
* Adhere to all CWS policies and procedures.
* Represent Customer Service in meetings and manage projects.
* Work with the Credit Coordinator on disputed credit claims.
* Cross-train in different customer service areas and substitute for a supervisor when needed.
* Perform other duties as assigned.

Requirements:

* Occasional lifting up to 20 lbs. (over 50 lbs. requires a two-person team).
* Proficient with office equipment (computers, phones, calculators, copiers).
* Strong communication and record-keeping skills.
* Ability to work independently and with a team.
* Previous call center experience preferred.
* Associate degree or 1 year related experience (or 4 years combined experience).
* High school diploma or GED preferred.

The services you offer are not without uplifting benefits to show our appreciation for your time and energy Payday every single Friday by direct deposit or pay card. You will have access to a dedicated local team that cares about your success and is here to support you every step of the way. Don't forget about our employee discounts and referral bonus potential. We offer medical, dental, vision, and 401K options to suit you and your family's needs.

Interested? Click "Apply Now" to connect with a dedicated recruiter who will help you with this exciting opportunity

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

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