Customer Service Representative

2 days ago

Charleston, West Virginia, United States BuzzClan LLC Full time
Company Description
Job Description
Position - Customer Service Sales Representative
Location - South Charleston, WV
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
Duties include, but are not limited to:
Promoting and/saving products and service
Providing an excellent customer experience via phone.
Negotiating and completing save/service order requests from customers
Working with customers patiently, tactfully, and efficient
Accurately informing customers of various fees and adjustments
Providing options to the customer based on product and service needs
Active listening skill
Ability to follow tactical call flows to optimize the customer experience.

Qualifications
MINIMUM REQUIREMENTS
Outstanding Customer Service skills.
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
Basic math skills, data entry skills, and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
Ability to multitask in a fast-paced environment.

PREFERENCES
Previous Customer Service experience in a high volume
2+ years of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred
High school diploma or the equivalent

Additional Information
All your information will be kept confidential according to EEO guidelines.

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