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Project Manager

6 months ago

Fort Myers, United States Extropy Full time

About Us

Extropy Advisors is an advisory firm in the finance digital transformation space founded in 2014. Our mission is to help organizations navigate successfully through the financial digital transformation journey, reach exceptional performance, and develop the processes and culture for long-term continuous improvement. Core to our business is strong reseller and professional services partnerships with carefully selected technology platforms and service providers. We are a certified women-owned small business that believes in empowering organizations of all sizes to transition into an automated, paperless environment to improve the efficiency and accuracy of workflows, while freeing-up valuable human resources from routine mundane tasks and reassigning them to focus on more strategic assignments through thoughtfully planned change management practices.

Our Core Values

Commitment

Unwavering commitment to ensuring our customers' success throughout their digital transformation journey, tailoring strategies for growth and excellence.

Ingenuity

Driving client success with creative solutions, staying at the forefront of digital finance through continuous learning and innovation.

Collaboration

Enhancing client outcomes by promoting internal collaboration, breaking down silos for a unified and effective digital transformation.

Leadership

Cultivating leadership in change management, supporting clients to effectively communicate and lead, and ensuring maximized results in the digital era.

About The Role

As a Project Manager you will be responsible for Procure-to-Pay SaaS Implementations and related consulting services for our customers during their automation journey by doing the following:

  • Own and deliver the successful customer onboarding experience for customers using a Scrum-Fall methodology
  • Take ownership of the client onboarding experience by strategizing/coordinating with the customer and our internal team
  • Work directly with customer’s project manager and executive team to understand their business needs, guiding them in strategic decision-making to maximize financial systems
  • Establish a high-trust relationship with your customers through both project management and product knowledge
  • Establish project scope, plan, dependencies, and timelines for launch, incorporating the different work streams, e.g. change management, integrations, and project phases
  • Influence change within customers to drive adoption of best practices and successful implementation, deriving optimal value and utilization of the product
  • Predict and forecast risk, and problem solve by working independently as well as collaboratively with internal and customer stakeholders
  • Meet and exceed quarterly targets or other targets defined by the business
  • Close to go live, lead the implementation handover to Customer Success and Support
  • Utilize Extropy’s methodologies and best practices to manage ongoing system optimization engagements with customers
Location & Commitments
  • This position is full - time (40 hours/week)
  • Location: Remote
Candidate Requirements
  • Bachelor’s degree or equivalent (preferred)
  • 2-5 years of experience in Customer Success with SaaS products, particularly with implementation projects
  • Enjoys managing tactical execution as well as strategic consulting, and uses both to establish trust and rapport with customers
  • Ability to lead discovery and understand customer needs, and to leverage product knowledge to provide solutions that meet those needs
  • Advanced problem-solving skills and verbal and written communication skills
  • Excellent listening, negotiation, and presentation abilities