Human Services Counselor

1 week ago

Portland, United States City of Portland, Maine Full time

**HUMAN SERVICES COUNSELOR - CASE MANAGER - GENERAL ASSISTANCE**:
**HEALTH & HUMAN SERVICES|**
**SOCIAL SERVICES DIVISION**
- Human Services Counselor
- Permanent, FT (37.5 hours per week) Monday-Friday 7:30am-4:00 pm_
General Assistance Office|39 Forest Ave

variety of needs and requests. The position will include working closely with various shelters and other agencies to connect clients to various resources within the community. The goal of our general assistance employees is to assist with meeting the basic needs offered by the General Assistance office when a client is eligible, as well as directing to various community supports not offered through the General Assistance office. The employee in this position works closely with individuals from all different backgrounds, in a bustling, multilingual office setting.

**Other job duties include**:

- Utilizing translator services to determine needs and communicate information.
- Scanning documents to file, making photocopies.
- Accessing various databases and spreadsheets to obtain/update information as needed.
- Creating cases within various databases and entering information as needed.
- Triaging appointments when called for.
- Greeting clients and marking them as present for their appointments.
- Assisting with various data entry tasks.
- Employment referrals when available.
- Assisting with all other tasks as requested by supervisor as needed within the scope of position.

**Requirements**:

- Excellent customer service skills.
- Experience with homeless or low income/at risk individuals.
- A positive attitude and ability to work as a team and independently, with a strong attention to detail is a must.
- Experience with mental health issues, and other barriers to self-sufficiency preferred.
- B.A. degree in Social Services or equivalent combination of education, experience, and training.
- This position requires a valid Maine Class C driver’s license.

**Applications accepted until 05/10/2024**:

- Offers of employment are contingent upon the completion of a satisfactory criminal background check.**Salary & Benefits**:
The position is a Protech Union position; Grade 5 $23.22; recruit rate.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

- Thirteen paid holidays
- Free employee health insurance with the completion of wellness incentives
- Sick, vacation, and personal leave
- Life, dental, vision and income protection insurances
- Choice of retirement plans, including a pension plan
- Use of City recreation facilities
- Discount on professional development programs through USM and Thomas College
- The City of Portland is strongly committed to diversity in its workforce._
- Women and Minorities are encouraged to apply._
- We are an Affirmative Action/Equal Employment Opportunity employer._

**Type **:INTERNAL & EXTERNAL

**Group **:PROTECH

**Job Family **:SOCIAL SERVICES

**Posting Start **:04/26/2024

**Posting End **:05/10/2024

**Details **:Job Description

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