Lost Boy

**Host/Hostess Job Description**

**Job Title**:
Host\Hostess

**Responsible to**:
General Manager; Assistant GM/F&B Managers/Supervisors

**Place of Work**:
Downright Austin

**Main Duties**: Assists Food & Beverage front of house staff by greeting and seating all guests. Also assists with all service needs of restaurant servers and bartenders to maximize guest experience.

**Essential Functions**:

- Greet, direct, seat, and tend to food and beverage guests, including watering, passing out menus, replenishing coffee, replacing silverware, and other service needs based on Downright
- service standards.
- Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
- Manage all reservations through the booking system. Efficiently manage seating times and rotations to maximize table turns and prove service staff with fair, consistent work flow.
- Understand all menu offerings, times offered, and hours of operation.
- Be thoroughly familiar with menu items and related materials.
- Complete designated side work efficiently and thoroughly.
- Answer the telephone and respond to guest inquiries.
- Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
- Undertake all reasonable tasks requested by supervisors.
- Represent a positive working liaison with all other members of the kitchen and front of house staff.
- Communicate with the staff regarding special requests/needs of a guest.
- Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
- Check out with the manager once the shift is complete.
- Consciously assist in all company promotions when required.
- Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
- Understand and communicate daily specials and specialty menus to guests.
- Assist in training new employees and helping others.
- Assist team members as needed to promote a positive teamwork environment.
- Stock glassware, silverware, and napkin backups in all areas (host stand, service areas, bar).
- Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed.
- Wash trays to ensure proper sanitation and immaculate front of the house presentation.
- Assist in replenishing buffet items when determined by MOD.
- Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant window sills, sweeping work areas, etc.
- Flexibility to work days, nights, weekends, and holidays or special events.
- Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
- Attend all scheduled meetings and training sessions.
- Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
- Comply with all Hotel and HCH time and attendance policies.
- Comply with all Hotel and HCH uniform, dress code, and appearance standards.

**Specific Essential Functions**:

- Ability to remain standing for 8 hours (or 100% of shift).
- Ability to walk for up to 100% of shift.
- Ability to frequently (or occasionally) move and lift up to 50 lbs.
- Ability to walk the property and grounds or on occasion.
- Ability to move up and down stairs regularly throughout the entire shift.
- Ability to bend frequently and repetitively during a shift.
- Ability to carry service trays on shoulder up to 50 lbs.
- Ability to move quickly based on guest needs.
- Ability to frequently communicate and exchange accurate information effectively.
- Ability to read, write, understand and speak English.

**Technology and Equipment**:

- Automatic dishwasher
- Point of Sale System
- Time Keeping System
- Multi-line Phone System
- Credit Card Processing

**Working Environment**:

- Work will primarily take place in a restaurant and kitchen environment.
- Group and solo work.
- Practice and observe all safety procedures.
- Exposure to various hazardous chemicals.

**Note**: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.