Customer Care Associate
3 weeks ago
We are seeking a dedicated and enthusiastic Customer Care Associate to join our team in Toronto. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
**Responsibilities**:
- Analyse customer needs and recommend appropriate solutions
- Conduct outbound calls to follow up with customers and promote upselling opportunities
- Collaborate with other team members to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively assist customers
**Qualifications**:
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Sales experience or the ability to upsell products is a plus
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.
Pay: From $39,865.00 per year
**Benefits**:
- 401(k)
- On-the-job training
- Paid time off
- Parental leave
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Commute:
- Jacksonville, FL 32217 (preferred)
Work Location: In person
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