Customer Care Associate

3 weeks ago


Jacksonville, United States Maatco Ltd Full time

We are seeking a dedicated and enthusiastic Customer Care Associate to join our team in Toronto. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

**Responsibilities**:

- Analyse customer needs and recommend appropriate solutions
- Conduct outbound calls to follow up with customers and promote upselling opportunities
- Collaborate with other team members to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively assist customers

**Qualifications**:

- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Sales experience or the ability to upsell products is a plus

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.

Pay: From $39,865.00 per year

**Benefits**:

- 401(k)
- On-the-job training
- Paid time off
- Parental leave

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Jacksonville, FL 32217 (preferred)

Work Location: In person



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