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Front Desk Associate

4 months ago


San Francisco, United States Action Property Management Full time

Action Property Management, the leader in community management, is seeking a full-time** **Resident Relations Associate** to join our team at our luxury association, **MIRA, **located in **San Francisco.**

**Compensation**:$22.00- $23.00 Per Hour _Depending on Experience_

**Schedule**:Open Availability; 5 Days Per Week; 2:00 PM- 10:30 PM

**Why Join Action?**

**Team Member Perks**:

- Competitive starting compensation
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence

**Job Summary**:

- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents

**Requirements**:

- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records._
- #LI-MM1_