Dental Front Desk Specialist

3 weeks ago

Forest City, United States Community Health Centers Full time

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

**Top Reasons to Work at Community Health Centers**
- No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
- A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
- Competitive compensation with advancement opportunities and tuition / training reimbursement.
- Awarded "Best and Brightest Companies to Work for in the Nation" in 2018, 2019, 2020, 2021 and 2022.
- Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
- Modernized and attractive health centers, that patients love.

**Job Summary**:
Responsible for greeting patients, patient registration, financial counseling, referrals, establishing and maintaining accurate patient dental records in the computer. This position may require some medical and dental front desk responsibilities.

**Primary Responsibilities and Specific Duties**:

- Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.

**Customer Service**:

- Greet patients with a smile and introduce self.
- Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Build and maintain business relationship with patients by providing prompt and accurate service so as to promote patient loyalty.
- Excellent communication skills and problem-solving abilities

**Foundation Knowledge**:
Patient Registration
- Schedule patient appointments.
- Record all cancellations and No Show's; send "No Show" letter.
- Initiates appointment reminder calls and confirms patient appointments accurately.
- Collects and verifies appropriate patient demographic and insurance information.
- For scheduled patients - maintain a "quick call" list for cancellations.
- Enters provider approved payment arrangements in patient account and provides patient with payment plan information.
- Prints visit summaries, collect patient's payments and posts to accounts. Prints and provides receipts and appointment card to patients.
- Possess practical knowledge of MCNA referral process, enters and submits patient
- Prints visit summaries, collects patient's payments and posts to accounts. Prints and provides receipts and appointment card.

Financial Counselor
- Provides patient with complete sliding scale program information.
- Provides patient with program specific benefit insurance information.
- Assist patients with billing problems.
- Finalize all paperwork for billing ensuring Dentist signatures.
- Respond to questions regarding patient balances, collections, and insurance.

Administrative
- Creates/updates actions and/or telephone encounters.
- Generates and prints patient No-Show letters daily.
- Monitors dental team productivity.
- Scans, titles and files patient documents using the correct naming conventions and locations.

Referral
- Perform a variety of duties associated with referring patients to other specialist or institutions for additional dental care.
- Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialist's office.
- Responsible for MCNA referral process including accurately entering and submitting patient referral information into the web portal.

**Equipment and Software Applications**:

- Answer telephones; transfers call to appropriate staff, takes messages
- Manages Outlook mail and calendar daily.
- Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.
- May be required to travel to other CHC locations.
- Perform other duties as assigned or necessary.

**Qualifications**:
**Education**:

- High school diploma or equivalent.

**Experience**:

- 2 years of dental office experience preferred including Electronic Medical Records or other dental software.
- Exceptional customer service skills.
- Previous experience with Care Credit financing preferred.

**Certification/Licensure**:

- None

**Special Skills**:

- Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.
- Bi-lingual preferred.

**Other requirements**:

- Able to work flexible hours and travel to other dental sites as needed.

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