Fire and Security Service Coordinator

2 weeks ago

East Peoria, United States Johnson Controls International Full time

**Unleash your potential with the Johnson Controls team**:
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- Company vehicle, tools, and equipment provided to complete all jobs.
- Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot).

**What you will do**

This position will be responsible for the scheduling and optimization of inspection work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.

**How you will do it**

Utilize the automated scheduler functionality in Oracle (ACE) and assign the inspection to the optimal technician based on skills, territories, customer-preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call, and proximity to the customer.

Communicate and resolve issues with customers and personnel regarding the scheduling of inspection work. Alert management of potential problems resulting from customer or field complaints and work to resolve them.

Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers' expectations making judgments based on current workloads and priorities.

Monitor Technician activity and schedules ensuring that customer commitments are met, and clearly communicate status changes back to the customer regarding early or late anticipated arrivals.

All other duties as assigned.

**What we look for**

**Required**
- 3-5 years of customer service
- Excellent communication skills
- Prominent level of organization
- Fleet scheduler or service coordinator
- Strong with Excel
- You must be a resident citizen of the United States to qualify for this position

**Preferred**
- Associate or bachelor’s degree preferred
- Experience working in a SimplexGrinnell District or a fast-paced work environment
- Use of ACE/Oracle systems preferred
- Product knowledge of life safety (fire alarm & sprinkler) equipment preferred

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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