Front Desk Agent

3 weeks ago

Austin, United States The Westin Austin at the Domain Full time

The Westin Austin at the Domain currently is seeking an energetic, service-oriented Front Desk Agent.

The Front Desk Agent provides many guest services which include working in the lobby or reception area. The position is challenging, varied and offers the opportunity to work a flexible schedule including weekends and holidays.

**Who we are**

At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self and grow personally and professionally. Join our team and help us bring the virtue of hospitality to life.

**What You'll Do**
- A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
- Check the guest in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
- Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned

**What You'll Bring**
- Strong communication skills
- A passion for customer service
- The ability to be flexible and adapt to any situation
- A desire to work as part of the front desk team
- An outgoing personality with a positive attitude
- Previous hospitality experience always helps, but not required
- The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Pay: $15.30 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

Work Location: In person

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