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Customer Service Representative

3 months ago

Roselle, United States MODERN OPTICAL INTERNATIONAL Full time

**Named one of the "Best Places to Work in Illinois in 2024"**

**Company Information**

Modern Optical International, a family-owned business since 1974, is an award-winning industry leader and wholesale distributor of eyewear and optical supplies. Our growth strategy includes expanding our team as we seek to hire driven individuals who desire to further their careers.

**Position**

Customer Service Rep.

**Responsibilities**:

- Enter customer orders into an ERP system efficiently and accurately.
- Provide exceptional customer service to any questions that may arise.
- Collaborate with other data entry team members to ensure all customer orders are billed same day.
- Work with the returns team to process customer returns and credits.
- Attention to detail is a must.

**Requirements**:

- High attention to accuracy, detail & organization
- Excellent written & verbal communication skills
- Proficiency in Office 365 (Excel, Outlook, Word)
- Excellent customer service skills

**Experience**
- 1 or more years of Data Entry or Customer Service preferred.

**Job Type**
- Full Time, onsite in Roselle, IL
- Monday - Friday (8:00 AM to 5:00 PM)

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

**Language**:

- Spanish (preferred)

Work Location: In person