IT Help Desk Technician

2 weeks ago


Harrisburg, United States Anveta INC Full time

**Role
- HDA3 A4 SC3 (Tier 1 Help Desk)**

**Location : 1101 South Front St., Harrisburg, PA ---(Onsite)**

**Duration: 6+ Months**

**The Help Desk Analyst performs the skills listed below-**
- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
- Investigates and resolves computer software and hardware problems of users.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
- Follow quality standards and displays strong customer service skills.
- Able to work in a team environment.
- Complete assigned tasks.
- Excellent communication skills; both written and spoken.
- Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
- Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
- Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

**Required Skills**:

- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware, and systems
- Above average communication skills and telephone manner.
- Excellent organizational skills
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
- 1+ years previous IT Service Desk and/or Call Center experience required.

**Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks’ notice beforehand.**

**Job Type**: Contract

Pay: $18.00 - $20.00 per hour

**Experience**:

- Help desk: 1 year (required)
- Windows: 1 year (required)

Ability to Commute:

- Harrisburg, PA 17104 (required)

Ability to Relocate:

- Harrisburg, PA 17104: Relocate before starting work (required)

Work Location: In person



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