Enrollment Services Officer

2 weeks ago

Kingston, United States University of Rhode Island Full time

Position Information

**Posting Number**
- SF01782**Job Title**
- Enrollment Services Officer (Financial Aid Officer) (2 Positions)**Position Number**
- 106036 and 106839**FTE**
- 1.00**FLSA**
- Exempt**Position Type**
- Professional Staff**Union**
- PSA/NEA - Professional Staff Assoc**Pay Grade Level**
- Grade Level: 10**Pay Grade Range**
- Salary Range: $55,761 - $84,216**Status**
- Calendar Year, Full-time, Permanent- Department Information

**Department**
- Enrollment Svs.**Contact(s)**Contact Phone/Extension**

**Physical Demands**

**Campus Location**
- Kingston**Grant Funded**
- No**Extension Contingency Notes**

**Job Description Summary**

**The search will remain open until the position is filled.**
- __________________________________________________
- **BASIC** **FUNCTION**:
Carry out a full range of enrollment services activities. Advise and counsel students and families on all aspects of financial aid. Responsible for the direct supervision of Enrollment Service Representatives. Perform file review, verification, and awarding for students.**Duties and Responsibilities**

**ESSENTIAL** **DUTIES** **AND**

**RESPONSIBILITIES**:

- Supervise and manage the activities of Enrollment Services Representatives and student employees, both undergraduate and graduate.
- Utilize internal and external databases such as PeopleSoft, COD and NSLDS to evaluate student eligibility for aid.
- Correspond with students, faculty, staff, and parents. Interpret and explain federal, state, and university policies, procedures, schedules, deadlines, and other operational information while fostering a culture of equity and inclusion.
- Collaborate with the call center in resolving escalated issues.
- **OTHER** **DUTIES** **AND**

**RESPONSIBILITIES**:
Assist with the processing of all forms of student assistance. This includes loans (both federal and private), grant programs, private donor awards, merit scholarships, graduate assistantships, and student employment.
- Serve as Enrollment Services representative for outreach events, including but not limited to Open Houses, Welcome Days, summer orientation, and FAFSA completion activities.
- Perform other duties as assigned.
- **LICENSES**, **TOOLS**, **AND** **EQUIPMENT**:
Personal computers, printers, word processing, database management and spreadsheet software; enterprise system software (e.g., PeopleSoft). Microsoft Office Suite.**Required Qualifications**

**REQUIRED**:

- 1. Bachelor’s degree.
- 2. Minimum of two years of experience in financial aid, billing/collections, and/or registration and records.
- 3. Demonstrated supervisory experience.
- 4. Demonstrated strong interpersonal and verbal communication skills.
- 5. Demonstrated proficiency in written communication skills.
- 6. Demonstrated ability to work with diverse groups/populations.
- 7. Demonstrated knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)**Preferred Qualifications**

**PREFERRED**:

- 1. Demonstrated experience working in a financial aid office in a higher education setting.
- 2. Demonstrated experience with student administration software system (i.e., PeopleSoft).
- 3. Demonstrated familiarity with external databases such as Common Origination and Disbursement (COD) and National Student Loan Data System (NSLDS).
- 4. Demonstrated intermediate knowledge of Microsoft Excel.
- 5. Demonstrated bilingual abilities (i.e., speaking, reading, writing, etc.)
- **___________________________________________________**

**ALL** **REQUIREMENTS** **ARE** **SUBJECT** TO **POSSIBLE** **MODIFICATION** TO **REASONABLY** **ACCOMMODATE** **INDIVIDUALS** **WITH** **DISABILITIES**.**

**Environmental Conditions**
- This position is not substantially exposed to adverse environmental conditions.**Posting Date**
- 05/13/2024**Closing Date**

**Special Instructions to Applicants**
- Please attach the following 3 (PDF) documents to your online Employment Application:

- (#1) Cover letter.
- (#2) Resume.**Quicklink for Posting**Applicant Documents**:
**Required Documents**
- Cover Letter/Letter of Application
- Resume
- Other Document - References

**Optional Documents

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