Data Analyst

2 weeks ago

Norfolk, United States WidePoint Corporation Full time

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.

We are looking for a highly motivated Data Analyst in the Portsmouth/Norfolk, VA area that can operate in a fast-paced and demanding environment of a micro-cap publicly-traded company.

Position Summary

The Data Analyst manages WidePoint data, develops reports, and troubleshoots data issues. In addition, the Analyst provides an in-depth analysis of potential savings of optimizations or the effect of changes to client policy, zero use Policy/International Policy, and makes recommendations and projects the impact of possible changes.

Essential

**Responsibilities**:
The essential functions include, but are not limited to the following:

- Supports the assigned client(s) in the management of the Cellular Wireless Managed Services (CWMS) program.
- Providing support to the assigned client(s) end users in the procurement, management, and disposal of mobile cellular devices.
- Interprets data, analyzes results using statistical techniques, and provides ongoing reports.
- Identifies, analyzes, and interprets trends or patterns in complex data sets.
- Provides an in-depth analysis of potential savings of optimizations or the effect of changes to client policy, zero use Policy/International Policy, and makes recommendations and projects the impact of possible changes.
- Uses data to help identify problems or inefficiencies in end user support processes, and make recommendations to improve policies, processes, and procedures.
- Update the SAMs Database with Final Eventing Returned Assets.
- Update all new inventory stock to ServiceNow (SNOW).
- Update the ECC Code for Service Now on all assets uploaded to Warehouse Inventory.
- Responsible for onsite stock:

- Tracking inventory levels to submit proper orders to Carrier and maintain the assigned client(s) approved stock levels.
- Accessory stock (OtterBox cases) orders to maintain proper case inventory.
- Works with management to prioritize business and information needs.
- Locates and defines new process improvement opportunities.
- Use data to support the assigned client(s) in:

- The management and reporting of client property.
- Developing, tracking, and maintaining a training program.
- Drafting monthly newsletter highlighting program events or changes.
- Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

The minimum qualifications include:

- Bachelor's Degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field required.
- Three (3) years of related experience is required.
- Proficient with Microsoft Office Suite or related software.
- Familiar with Microsoft SharePoint and MS Power Platform (Power Apps, Power Automate, and Power BI).
- Ability to collaborate effectively and work as part of a team.
- Excellent verbal and written communication skills.
- Excellent interpersonal and technical support skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to fifteen (15) pounds at times.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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