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Customer Service Specialist

2 months ago

Gilbert, United States Addictive Desert Designs Full time

**WHO ARE WE?**

**Horsepower Automotive Group (HPAG),** a leader in the automotive aftermarket industry**. **When you join HPAG, you'll have a unique opportunity to be a part of our exciting and rapidly growing, multi-brand organization. Our brands include Addictive Desert Designs, DV8 Offroad, Flatline Van Co., and Rago Fabrication. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.
- Are you ready to be part of our future?_

Flatline Van Co.** **is currently seeking a **Customer Service Specialist. **As a team and company, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives.

**Responsibilities and essential job functions include, but are not limited to the following**
- Build a rapport with current and future customers.
- Communicating with customers through various channels such as Shopify, Gorgias (CRM), Outlook, Ring Central and more.
- Process return(s) documentations, corrections, and replacements accurately.
- Track orders and provide up to date status to customers, when applicable.
- Input new orders into the Company ERP system accordingly and accurately.
- Manage warranty claims, when applicable.
- Work collaboratively with others to ensure customer satisfaction.

**Knowledge, Skills, and Abilities**
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries *Previous experience with CRM/ERP software platforms is preferred but not required.
- Maintains a positive, empathetic and professional attitude towards customers always.
- A strong willingness to work independently to acquire in-depth knowledge of our products.
- Good time management skills and able to prioritize different tasks each day.
- Ability to multitask in a fast-paced environment with rapidly changing priorities.
- Strong problem-solving skills.
- Strong internal and external verbal / written communication skills.
- Prior experience with Microsoft Word, Outlook, and Excel
- General knowledge and understanding of the automotive/offroad market, parts, and industry.
- Must be self-motivated, patient, and communicative.
- Strong relationship building skills.

**Summary of Experience and Education**
- High school Diploma or GED required.
- Some college or the equivalent work experience preferred.
- Experience in Customer service, customer development, and/or business development.
- Ability to read, write, and speak English fluently.

**Benefits**
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision insurance
- Employee discount program
- Paid Time Off / Sick Time Off
- Referral program

**Schedule**
- Full-Time
- 8-hour shift
- Monday-Friday

**Salary: $20.00 - $22.00 / hr (DOE)**

**Work Location: In-Person at our facility in Chandler, AZ**
- It is the policy of Addictive Desert Designs, and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law._

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