Customer Service Director

3 weeks ago


Jacksonville, United States Wingstop Full time

Job Summary:
**Duties**:

- Develop and implement customer service policies and procedures
- Lead, mentor, and supervise a team of customer service representatives
- Monitor performance metrics and implement strategies to improve customer service efficiency
- Collaborate with other departments to resolve customer issues promptly
- Handle escalated customer complaints and provide timely resolutions
- Conduct regular training sessions to enhance the skills of the customer service team
- Implement strategies to increase customer retention and loyalty

**Experience**:

- Proven experience in a leadership role managing a customer service team
- Strong communication skills in English; proficiency in other languages is a plus
- Excellent project management skills with the ability to prioritize tasks effectively
- Demonstrated success in supervising and motivating staff to achieve department goals
- Solid understanding of sales principles and customer relationship management

Pay: $50,287.23 - $60,313.66 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift

Ability to Relocate:

- Jacksonville, FL 32216: Relocate before starting work (required)

Work Location: Hybrid remote in Jacksonville, FL 32216



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