Customer Service Director
3 weeks ago
Job Summary:
**Duties**:
- Develop and implement customer service policies and procedures
- Lead, mentor, and supervise a team of customer service representatives
- Monitor performance metrics and implement strategies to improve customer service efficiency
- Collaborate with other departments to resolve customer issues promptly
- Handle escalated customer complaints and provide timely resolutions
- Conduct regular training sessions to enhance the skills of the customer service team
- Implement strategies to increase customer retention and loyalty
**Experience**:
- Proven experience in a leadership role managing a customer service team
- Strong communication skills in English; proficiency in other languages is a plus
- Excellent project management skills with the ability to prioritize tasks effectively
- Demonstrated success in supervising and motivating staff to achieve department goals
- Solid understanding of sales principles and customer relationship management
Pay: $50,287.23 - $60,313.66 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Ability to Relocate:
- Jacksonville, FL 32216: Relocate before starting work (required)
Work Location: Hybrid remote in Jacksonville, FL 32216
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