Customer Service Representative- Power Generator
4 weeks ago
1 Resource Group is seeking a dedicated and customer-focused Customer Service Representative to join our clients team in the power generator industry. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction with their power generator products and services.
Responsibilities:
- Works with customers and Field Service Mechanics to identify required maintenance.
- Advises customers on necessary/suggested services.
- Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
- Processes parts and/or service sales orders in computer for invoicing.
- Ensures that all paperwork relevant to each lift truck folder is scanned and kept current.
- Processes all warranty claims and follows through to completion.
- Answers telephone, types correspondences, reports, and quotes for the Service Center.
- Maintains database and address books for Service Center area.
- Assists in building and maintaining file system for Service Center.
- Keeps up with service personnel’s time and summits to Louisville contact per company policy.
- Performs the duties of safety coordinator as assigned by the Louisville Safety Director.
- Maintains files and records of all company owned vehicles to include, drivers, insurance, truck expenses, recall notices, tags, location and maintenance on vehicles. Issues Purchase orders for repair and maintenance done to vehicles
- Maintains files for Service Center Manager, which includes correspondence files, vehicle files, computer print outs, personnel files, contracts, etc.
- Audits all expenses/purchases for all service personnel at Service Center. Creates reports on service mechanic sales, call-in sales, and expenses.
- Any out of line situations regarding expenses, purchases, etc. are called to the attention of the Service Center Manager for corrective action.
- Seeks out promotional materials, requesting bids from suppliers for best pricing and quality product. Keep ample stock on hand for sale to employees/customers, for service, guests, warehouses, and service centers.
- Provides employees with proper orientation, providing necessary information on Company policies, supplies. Order, distribute, and maintain records of all credit cards (Company credit cards, car rental, air travel, telephone cards, gas cards, etc...) for all service personnel.
- Provide telephone cards, airline travel cards, gas credit cards, car rental cards; cash advances to necessary personnel.
- Responsible for scheduling and verifying vacations, personal leaves, medical leaves, non-productive time, etc. to ensure sufficient employees are present for workload.
- Maintains file of employee non-productive time due to illness, injury, death, vacation, or personal leave. Work with personnel on keeping current and accurate records. Reviews timecards every week checking that accurate information is entered. Creates and keeps file on all job descriptions and requirements for personnel, composes, and prepares new forms for Company/Departmental use.
Requirements
- Previous experience in customer service, preferably in the power generator industry
- Excellent communication skills, with the ability to effectively interact with customers
- Strong problem-solving and troubleshooting skills
- Attention to detail and accuracy in order processing and documentation
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in using CRM systems and Microsoft Office suite
- Knowledge of power generator products and services is a plus
- High school diploma or equivalent required, college degree preferred
Benefits
Medical, Dental, Vision, 401K, company truck
-
Parts Sales and Service Representative
2 months ago
Jacksonville, United States 1 Resource Group Full timeJob DescriptionJob DescriptionOur client is seeking a Parts Sales and Service Representative with power generator parts sales experience to join their team Jacksonville, FL to cover the south Florida area. This dynamic role involves working directly with their valued clients and ensuring high-quality customer service is delivered at all times. The successful...
-
Parts Sales and Service Representative
1 month ago
Jacksonville, United States 1 Resource Group Full timeOur client is seeking a Parts Sales and Service Representative with power generator parts sales experience to join their team Jacksonville, FL to cover the south Florida area. This dynamic role involves working directly with their valued clients and ensuring high-quality customer service is delivered at all times. The successful candidate will have...
-
Customer Service Representative
3 weeks ago
Jacksonville, United States Webhelp Full time**Customer Service/Support** **Location** - Jacksonville, Florida, United States of America*** Job Title: Customer Service Representative (On-Site) **Job Description**: The Customer Service Representative works from our beautiful Jacksonville, FL campus and interfaces with customers via inbound/outbound calls and/or via the Internet. This position...
-
Customer Service Representative
3 weeks ago
Jacksonville, Florida, United States Concentrix Full timeJob Title:Customer Service Representative (Healthcare) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are...
-
Customer Service Representative
2 weeks ago
Jacksonville, Florida, United States Concentrix Full timeJob Title:Customer Service Representative (Healthcare) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are...
-
Customer Service Representative
3 weeks ago
Jacksonville, Florida, United States Concentrix Full timeJob Title:Customer Service Representative (On-Site)Job DescriptionTitle: Customer Service Representative (Onsite)Location: Jacksonville, FLJOB DESCRIPTION The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...
-
Customer Service Representative
2 weeks ago
Jacksonville, Florida, United States Concentrix Full timeJob Title:Customer Service Representative (On-Site)Job DescriptionTitle: Customer Service Representative (Onsite)Location: Jacksonville, FLJOB DESCRIPTION The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...
-
Industrial Diesel Engine Mechanic
2 months ago
Jacksonville, United States Generator Source Full timeJob DescriptionJob DescriptionIndustrial Diesel Engine Mechanic / Generator TechnicianB&K Diesel and Electric / Generator SourceBenefits Offered: 401K, Dental, MedicalEmployment Type: Full-TimeWhy Work Here?“Growing generator company looking to invest in new employees!”B&K Diesel and Electric and Generator Source have an opening for an experienced...
-
Industrial Diesel Engine Mechanic
2 weeks ago
Jacksonville, United States Generator Source Full timeJob DescriptionJob DescriptionIndustrial Diesel Engine Mechanic / Generator TechnicianB&K Diesel and Electric / Generator SourceBenefits Offered: 401K, Dental, MedicalEmployment Type: Full-TimeWhy Work Here?“Growing generator company looking to invest in new employees!”B&K Diesel and Electric and Generator Source have an opening for an experienced...
-
Insurance Customer Service Representative
2 days ago
Jacksonville, United States Propel Personnel Full timeJob DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...
-
Customer Service Representative
2 weeks ago
Jacksonville, United States SNI Companies Remote Work Freelance Full timeSNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and...
-
Customer Service Representative
2 weeks ago
Jacksonville, United States SNI Companies Remote Work Freelance Full timeSNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and...
-
Customer Service Representative
3 weeks ago
Jacksonville, United States SNI Companies Full timeJob Description SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...
-
Customer Service Representative
2 weeks ago
Jacksonville, United States SNI Companies Full timeJob Description SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area! Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...
-
Customer Service Representative
3 weeks ago
Jacksonville, United States LotSolutions, Inc. Full timeJob DescriptionJob DescriptionThe Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.Communicates clearly, through direct...
-
Customer Service Representative
1 week ago
Jacksonville, United States LotSolutions, Inc. Full timeJob DescriptionJob DescriptionThe Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, and branch representatives.Communicates clearly, through direct...
-
Customer Service Representative
4 weeks ago
Jacksonville, United States PeopleReady Full timeJob Description Customer Service Representative PeopleReady of Jacksonville, FL is now hiring Customer Service Representatives! CSR with a minimum of 2 years experience in commercial printing or a related field. Apply today and you could start as soon as this week. As a PeopleReady associate you'll benefit from: Connections and experience with some of the...
-
Director of Power Generation
3 weeks ago
Jacksonville, United States TXM Manpower Solutions Full timeSummary/ObjectiveThe Director of Power Generation will be responsible for the development and sale of Turbine Inlet Air Chilling (TIAC) projects for the power generation market. This individual will be required to wear multiple hats, interfacing with all departments within the company, and be able to communicate both technically and commercially. Essential...
-
Director of Power Generation
2 weeks ago
Jacksonville, United States TXM Manpower Solutions Full timeSummary/ObjectiveThe Director of Power Generation will be responsible for the development and sale of Turbine Inlet Air Chilling (TIAC) projects for the power generation market. This individual will be required to wear multiple hats, interfacing with all departments within the company, and be able to communicate both technically and commercially. Essential...
-
Director of Power Generation
3 weeks ago
Jacksonville, United States TXM Manpower Solutions Full timeSummary/ObjectiveThe Director of Power Generation will be responsible for the development and sale of Turbine Inlet Air Chilling (TIAC) projects for the power generation market. This individual will be required to wear multiple hats, interfacing with all departments within the company, and be able to communicate both technically and commercially. Essential...