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Operations Manager
3 months ago
**Company Overview**: Super Duper Tennis is a mobile tennis program dedicated to teaching the FUNdamentals of tennis to kids aged 10 and under in an educational and exciting environment. Our program enhances self-esteem, builds confidence, and fosters a love for the game. We focus on simple and enjoyable teaching techniques, making tennis fun and accessible by using appropriately sized courts and equipment for kids. As a mobile program, we bring tennis to unconventional spaces, reaching schools and neighborhoods across New York City, New Jersey, and internationally.
**Primary Responsibilities**: We are seeking an energetic, enthusiastic, and conscientious individual to manage the program’s daily operations, administration, and aid in the strategic vision and direction. The Program Manager will work closely with our Head Coach and NY Regional Manager. Applicants should have an interest in sports and sports management and be able to work flexibly, including some evenings and weekends.
**Overall job tasks**:
**2. Administration**:Ensuring files organized and up-to-date; management of t-shirt orders, office supplies and/or uniform needs; oversee day-to-day business activities and organization; handling of business deadlines (insurance renewals, audits, legal, accounting) and obtaining needed business documents
**3. New Business**: Assist in searching for new business opportunities/areas to expand to (schools and areas). Possible bonus for any new location secured and found.
**4. Class Management**: Maximize revenue of classes, camps, and schools/vendors by ensuring classes are filled using various marketing materials and sending alerts to customers.
**5. Location Management**: Ensure all equipment is fully stocked and re-stocked, seek and secure equipment storage at every location.
**6. Finances**: Assist in ensuring payments are in from clients/vendors and staff; create and send invoices to clients if needed; initiate ideas with ways to generate additional revenue for program; suggest strategic ways to increase revenue each season
**7. HR**: Perform background checks, send and receive onboarding documents for new staff, and handle other onboarding needs for coaches/staff.
**8. Scheduling**: Co-plan season schedules (locations, times using scheduling doc) with Regional Manager, ensure timely announcements.
**9. Marketing**:Responsible for seasonal registration releases and repeat sends, creating and sending marketing e-blasts to customers, and attending local marketing events.
**10. Weekly Meetings**: Attend weekly meetings with Regional Manager.
**Qualifications**: Bachelor’s degree or more preferred. Experience with program management, preferably with other recreational sports activities/facilities/centers. Experience in customer service, business management, finance, and business expansion.
**Salary and Benefits**: To be discussed during the interview.
**Application Process**: Submit a resume and short cover letter.
**Deadline**: Submit before Wednesday, May 29th. Interviews will be held on Friday, May 31st in New York City.
**Company Culture**:Laid-back and fun environment with a diverse team of staff all working and fulfilling a meaningful mission. Independent work with regular reporting to the Regional Manager and quarterly team outings.
**Reports to**: NY Regional Manager
**Job Types**: Full-time, Part-time
Pay: From $3,000.00 per month
Expected hours: 30 - 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- New York, NY 10038 (required)
Ability to Relocate:
- New York, NY 10038: Relocate before starting work (required)
Work Location: Hybrid remote in New York, NY 10038
