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Robotics Field Technician

4 months ago

Grand Rapids, United States BRIGHTPICK by Photoneo Full time

**About this role**

Brightpick is looking for a Robotics Field Technician to master a new set of tools (the Brightpick solution) and be a resource for automation commissioning, mechatronics troubleshooting, and client training. Flexibility, communication, initiative and hands-on engagement will be key as we deploy fleets of robots in our rapidly-growing startup environment. If you’re interested in automation, robots, 3D vision sensors, AMRs, point clouds, IOT please read on.

**Location**

Grand Rapids, MI or Denver, CO

**Type of employment/Shift**

Full-time/2nd shift

**Reports to**

CEO of N. America Operations

**Expectations**:

- **Client Obsession** - Client trust and goodwill is earned in each interaction and this role will interact with the customer very frequently in the field. Perform troubleshooting and root cause analysis, then drive customer issues to resolution. Enable effective collaboration, manage client relationships at the end-user level, and ensure smooth operation of the Brightpick solution on-site.
- **Initiative** - Respond to client issues with urgency, prioritize based on severity, and relentlessly pursue all avenues and resources to minimize impact. Explore and propose next steps after identifying a tension/risk/issue; proactively share the context, data and history to accelerate resolution. Work with colleagues remotely and in-person to solve problems, both in-the-moment and for the long term.
- **Training** - Collaborate with SMEs to master the training curriculum and address any content gaps. Deliver in-person training to end-users at client installations and provide feedback to continuously improve our training program. Continuously seek deeper knowledge of our product and mastery of current features to a level where you can confidently teach others.
- **Internal Support** - Client installations will be the priority but this role will also support internal projects, e.g. preparing and demonstrating the system for potential clients at our HQ or at trade shows. Need to have the presence to demonstrate our solution to potential clients with confidence.

**Required Skills/Knowledge/Experience**:

- Baseline robotics and mechatronics knowledge; hands-on experience in a technical support role or demonstration of technical aptitude.
- Basic robot and PLC programming experience.
- Familiarity with mechanical tools, meters and electrical test equipment.
- Cursory knowledge of networking and automation communication network topologies, such as routers, access points, switches and servers.
- Troubleshooting or providing remote troubleshooting support for electro-mechanical systems.
- Basic comfort with tools and terms like machine learning, AI, vision sensors, structured light, PLC, LIDAR, 6-axis robots, AMR, I/O, 3PL, point cloud, waypoint, Agile, Lean, 5S, Jira, bonus points if you actually read this whole list, Google Workspace, e-commerce, FMS.
- 2+ years of experience in a similar technical role; experience with warehouse operation/logistic functions/3PL industry preferred.
- Bachelor’s degree in a technical discipline preferred.
- Willingness to travel 20-30% of the time; mostly in North America, with occasional travel overseas. Role will be on-site in Denver/Broomfield, CO or in Grand Rapids, MI.

Pay: From $80,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift

Work setting:

- In-person

Application Question(s):

- Are you legally authorized to work in the United States?
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- Do you have any experience with warehouse operation/logistic functions/3PL industry?
- Do you have any experience with technical client support and troubleshooting?
- Are you ok with working on the 2nd shift?

**Experience**:

- Programmable logic controllers (PLC): 2 years (required)
- Field technician: 2 years (required)
- Robotics or Mechatronics: 2 years (required)

Ability to Relocate:

- Grand Rapids, MI: Relocate before starting work (required)

Willingness to travel:

- 50% (required)

Work Location: In person