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Level I IT Technician

4 months ago

Queen Creek, United States American Leadership Academy Full time

**Level 1 IT Technician**

Duties and Responsibilities include but are not limited to:

- Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
- Escalate complex issues to Level 2 support providing a detailed report of steps taken.
- Install computers, software, and peripheral equipment.
- Repair of computers, software, and peripheral equipment.
- Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.
- Support audio and visual equipment at various ALA events.
- Train users on software and hardware on-site.
- Maintain records of work in progress and completed jobs.
- Assist in miscellaneous tasks as needed.
- Required to lift up to 50 pounds in support of hardware installations
- Self-motivated
- Dependable
- Coachable
- Outstanding customer skills
- Ability to communicate clearly and professionally, both verbally and in writing.
- Flexible in prioritizing tasks.
- Committed to going above and beyond when necessary to reach goals.
- Leadership and team collaboration skills
- Strong planning, execution, and problem-solving skills.

Preferred additional skills:

- Security and Technical Certifications
- Apple products knowledge
- G Suite knowledge
- Active Directory knowledge

Pay: $18.50 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Education**:

- Associate (preferred)

**Experience**:

- IT: 1 year (preferred)

Ability to Relocate:

- Queen Creek, AZ: Relocate before starting work (required)

Work Location: In person