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Mvd Customer Service Representative

4 months ago

Laveen, United States Arizona Auto License Services Full time

CSR-(Laveen)-Customer Service Representative

Laveen, AZ

Full-time

**Salary**: $32,480.00 to $44,180.00 /yearly plus retention bonus

Customer Service Representative

**Responsibilities**:

- Manage and prioritize multiple concerns simultaneously.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests.
- A positive attitude, even when faced with misplaced criticism or frustration.
- The ability to learn quickly and move on from both success and failure.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Listen, document, and help resolve conflicts with customers.
- Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Customer Service Representative Requirements and Qualifications
- High School diploma.
- Previous customer service experience.
- Computer experience and aptitude.
- Clean MVR(Motor Vehicle Record) No suspensions, revocations in the last 39 months.
- Patience in dealing with confused or irate customers.
- Problem-solving skills, and the ability to think under pressure.
- Commitment to continuing education about the company, products, and services.
- Motivated individuals

ABOUT THE JOB:

- Immediate Openings
**-Evenings and Weekends required**

Pay: $34,800.00 - $44,180.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- No experience needed

Shift:

- 8 hour shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person
- Office

License/Certification:

- Driver's License (required)

Work Location: In person