Product Associate

2 weeks ago

Wilmington, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.

As a Senior Product Associate in Offers & Shopping, you will focus on ensuring our products have appropriate end to end controls and operational structure in place, assist in top-down risk analysis, real time control issue detection, escalation, root cause analysis and remediation. Additionally, you will execute manual controls and ideate enhancements to business processes supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

**Job responsibilities**
- Perform or verify manual controls
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Writes the requirements, epics, and user stories to support product development
- Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- In partnership with stakeholders, ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Ideate enhancements to business processes and implement a sustainable risk and control framework, supporting product evolutions

**Required qualifications, capabilities, and skills**
- 3+ years of financial service experience in product development, consulting, controls, audit, quality assurance, risk management, or compliance preferred
- Effective written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
- Collaboration and relationship building skills
- Flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
- Problem solving, critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
- Implementation skills
- writing action plans, procedures, change management

**To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).**

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**ABOUT THE TEAM**

Our Consumer & C

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