Plumbing Administrative Assistant

4 weeks ago

Batavia, United States A&P Grease Trappers, Inc. Full time

As a_**Plumbing Administrative Assistant**_, you must be excellent on the phone and emphatic to potential customers. You will be asked to help retain and grow customers by delivering _Best in Class Service in a Best in Class Way_ when handling customer calls, job management and tracking, scheduling of jobs, customer satisfaction activities, basic bookkeeping, drafting correspondence, filing and creating reports.

**Key Responsibilities**
- Answer phones, provide superior customer service, and maintain log of all calls
- Exceed customer expectations with fast response, follow-up, empathy, and attention to detail
- Qualify customer losses for timely and efficient delivery of restoration services
- Coordinate scheduling of all incoming jobs with Production Manager
- Manage work-in-progress board to ensure staff is updated on daily schedules and job status
- Verify all customers, referral sources, and loss data are captured accurately in databases
- Convert estimators' scope sheets into electronic estimates
- Ensure job files are accurate and contain all required and pre-existing documentation
- Ensure daily progress of jobs and pertinent job data is captured and shared as it happens
- Ensure customers receive timely invoices for services performed and process payments
- Maintain file system, company calendar, travel schedules, and office supplies
- Support marketing efforts by coordinating website maintenance, PR activities, and mailings

**Availability/After hours/On call**

**Position Requirements**
- Excellent written and verbal communication skills
- Strong listening and organizational skills with the ability to multi-task
- Attention to detail and problem-solving skills
- Must be knowledgeable in Microsoft Office with intermediate to advanced proficiency in the use of computers and computer software such as House Call Pro and Quick Books Online.

Pay: $18.00 - $40.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

**Experience**:

- Plumbing Customer Service: 1 year (required)

Work Location: In person

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