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Medical Office Call Agent Onsite

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Shrewsbury, United States National Spine and Pain Centers Full time

'''Responsibilities'''
- Assist with patient check-in and check-out procedures
- Schedule appointments and manage the office calendar
- Able to manage heavy phone call volume and respond to inquiries in a professional and courteous manner
- Perform data entry tasks to update patient records and medical information
- Provide excellent customer service to patients, addressing their needs and concerns
- Communicate effectively with patients, medical staff, and insurance companies
- Maintain confidentiality of patient information and adhere to HIPAA regulations
- Assist with billing and insurance claims processing
- Ensure the cleanliness and organization of the reception area

'''Requirements'''
- Bilingual in English and Spanish, with the ability to communicate effectively in both languages preferred
- Proficient in data entry and computer skills
- Strong customer service skills, with a friendly and professional demeanor
- Knowledge of medical office procedures and terminology is preferred
- Excellent phone etiquette and interpersonal skills
- Ability to analyze information and problem-solve effectively
- Multilingual skills are a plus

We are seeking a detail-oriented Medical Office Assistant who is fluent in both English and Spanish. As a key member of our team, you will be responsible for providing administrative support to ensure the smooth operation of our medical office. If you have excellent communication skills, strong attention to detail, and a passion for providing exceptional patient care, we would love to hear from you.

Please note that this is not an entry-level position. Prior experience working in a medical office or healthcare setting is preferred.

**Benefits**:

- Competitive salary based on experience
- Health insurance coverage
- Paid time off

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person