Customer Support Associate

2 weeks ago

South Austin, United States A2i Enterprise inc Full time

Our company is a customer acquisitions, sales and management firm offering cutting-edge business solutions for our clients. We use a personal approach that sets us apart from competitors to attract a real voice to the value that increases customer, client, and partner interaction. We have established ourselves as a reliable party with a proven client track record that has seen notable success with our help. Furthermore, we are growing as a company and we’re looking to hire a Customer Support Associate to join our team

We are looking for a Customer Support Associate to increase product and service awareness and sustain a positive brand image. The Customer Support Associate must have interpersonal skills and a keen analytical eye to be able to connect with consumers. The Customer Support Associate will work closely with the sales and customer support team to enhance our client's ROI, expand customer acquisitions, and provide support into new markets and territories.

**Customer Support Associate Responsibilities**:

- Collaborate with the sales and customer service team to create and distribute positive branding messages for our clients products and services
- Engage with all customers in a polite, empathetic, and courteous manner
- Elaborate on any questions that may arise and educate consumers on how our services compare to the competition
- Promote, present and distribute material related to promotions, sales trajectories, market trends, and services to targeted audiences
- Forecast and analyze new marketing strategies, sales trends, and product/service performance
- Develops and maintains positive relationships with existing and potential consumers to create longevity
- Compile customer feedback to review and improve customer service performance
- Maintain updated client information and maintain a professional demeanor when interacting with any new or existing client

**Customer Support Associate Qualifications**:

- Prior experience in customer service, client service, sales, or related field preferred
- Demonstrated teamwork and leadership skills, including the ability to develop entry-level staff
- Ability to be adaptable in any circumstance with our clients as they develop new integrations
- Determination, drive, and ability to work independently
- Excellent verbal and written communication skills when working with customers and clients

Pay: $3,000.00 - $4,500.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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