Experienced Night Auditor

2 weeks ago

Albany, United States Hampton by Hilton Full time

Job Summary:
Guest Services Duties:

- Greet guests upon arrival and provide them with information about hotel amenities, services, and local attractions
- Assist guests with check-in and check-out processes, ensuring accuracy of information and timely completion
- Handle guest inquiries, requests, and complaints in a professional and efficient manner
- Maintain accurate guest records, including contact information, payment details, and special requests
- Process reservations and cancellations accurately and promptly
- Coordinate with housekeeping staff to ensure rooms are clean and ready for guest arrivals
- Handle cash transactions and maintain an accurate cash drawer
- Provide recommendations for dining options, entertainment venues, and other local attractions
- Uphold hotel policies and procedures to ensure the safety and security of guests

Night Audit responsibilities:

- Process night audit, turning day over in the system.
- Set up daily reservations for corporate accounts and third parties
- Ensure all night-audit paperwork is filed correctly

**Skills**:

- Excellent phone etiquette and communication skills
- Strong hospitality management skills with a focus on delivering exceptional guest experiences
- Knowledge of hotel operations and procedures
- Bilingual language skills (if applicable) are a plus
- Ability to handle difficult situations with professionalism and empathy
- Proficient in using computer systems for reservations, check-ins, and other front desk tasks
- Strong problem-solving skills and ability to multitask in a fast-paced environment

Professionalism:

- The position requires the ability to remain calm under pressure, while providing top-notch customer service.
- Professional verbiage used with guests, and well as maintaining a professional appearance and demeanor.
- Arrive ready to work, in front desk uniform or business attire.

**Experience**:

- Previous experience in front desk or night audit position at a Hilton, Marriott or IHG property is required

This is an exciting opportunity to join our team in providing top-notch hospitality services. If you have a passion for customer service and enjoy working in a dynamic environment, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 32 - 40 per week

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Overnight shift

Work setting:

- In-person

Application Question(s):

- Have you worked for a Hilton, Marriot or IHG property before?
- How many years of experience do you have as a hotel night auditor?
- Do you have any scheduling restrictions during the week that would limit you from working 11pm-7:30am?

Ability to Relocate:

- Albany, NY 12205: Relocate before starting work (required)

Work Location: In person

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