Rv Service Advisor

4 weeks ago

Surprise, United States Lazydays Support Services LLC. Full time

**SUMMARY**: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.

**ESSENTIAL JOB FUNCTIONS**:
Meet & Greet daily appointments as needed - Perform detailed write-up of customer’s concerns. - Inspect all incoming coaches for existing physical damage, and note as required, with customer’s signature. - Have customer sign liability disclosure form on all coaches coming in for service. - Obtain or write necessary estimates of needed repairs. - Handle paperwork in accordance with warranty/retail procedures. - Obtain customer credit card information for all retail repair orders, before work is started. - Maintain communications with Service Manager and customers; keep customers informed on status of repairs. - Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness. - Return all phone messages in a timely manner. - Keep all paperwork and repair orders current. - Go over all completed paperwork personally with customer upon pickup. - Assure customer receives invoiced Repair Order (RO). - Assure that all necessary documents are signed and payment arrangements made, at or before pickup. - Prepare required reports. - Pre-invoice all service repair orders and insure customer’s keys and paperwork are delivered to the cashier - Ensure all documentation is provided when required - either by manufacturers or company process - Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators - Add jobs to open repair orders as needed by advisors, techs and delivery managers. - All service coordinators are cross trained and can fill in when needed - either satellite locations or as sublet coordinators. - Attend all company required meetings and training. - Additional responsibilities as requested or required.

**QUALIFICATIONS and EXPERIENCE**:
Valid Driver’s License issued by worked-in state and clean driving record to meet insurance requirements - Professional in appearance and conduct. - Excellent time management skills; ability to multitask and re-prioritize as needed. - Ability to resolve problems with mínimal supervision/direction. - Ability to read and comprehend instructions and information. - Trainable in vehicle mechanical/technical operations. - Sales and Quality Assurance experience preferred. - Must have excellent customer service and communication skills, both verbal and written. - Ability to speak, read, write and comprehend English

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