Service Advisor

4 weeks ago

Surprise, United States Lazy Days RV Full time

SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.

ESSENTIAL JOB FUNCTIONS:

* Meet & Greet daily appointments as needed
* Perform detailed write-up of customer's concerns.
* Inspect all incoming coaches for existing physical damage, and note as required, with customer's signature.
* Have customer sign liability disclosure form on all coaches coming in for service.
* Obtain or write necessary estimates of needed repairs.
* Handle paperwork in accordance with warranty/retail procedures.
* Obtain customer credit card information for all retail repair orders, before work is started.
* Maintain communications with Service Manager and customers; keep customers informed on status of repairs.
* Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
* Return all phone messages in a timely manner.
* Keep all paperwork and repair orders current.
* Go over all completed paperwork personally with customer upon pickup.
* Assure customer receives invoiced Repair Order (RO).
* Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
* Prepare required reports.
* Pre-invoice all service repair orders and insure customer's keys and paperwork are delivered to the cashier
* Ensure all documentation is provided when required - either by manufacturers or company process
* Review, book and pre-invoice all stock unit tickets, delivery repair orders and service repair orders to estimators
* Add jobs to open repair orders as needed by advisors, techs and delivery managers.
* All service coordinators are cross trained and can fill in when needed - either satellite locations or as sublet coordinators.
* Attend all company required meetings and training.
* Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE:

* Valid Driver's License issued by worked-in state and clean driving record to meet insurance requirements
* Professional in appearance and conduct.
* Excellent time management skills; ability to multitask and re-prioritize as needed.
* Ability to resolve problems with minimal supervision/direction.
* Ability to read and comprehend instructions and information.
* Trainable in vehicle mechanical/technical operations.
* Sales and Quality Assurance experience preferred.
* Must have excellent customer service and communication skills, both verbal and written.
* Ability to speak, read, write and comprehend English

PHYSICAL REQUIREMENTS:

* Availability to work in excess of 40 hours a week including nights and weekends, with little to no advance notice
* Flexibility to cover changing work schedules as needed
* Ability to lift 20 pounds
* Ability to repeatedly bend, stoop, reach, climb stairs, push, and pull
* Ability to stand / walk for extended periods of time
* Ability to sit and work on a computer, looking at a monitor for extended periods of time
* Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
* Ability to work in changing climates and work outside for extended periods.
* Ability to perform essential functions with or without accommodation

EDUCATION:

* HS Diploma or equivalent

COMPUTER SKILLS:

* Intermediate skills with MS Word, Excel, and Outlook
* Knowledge of or ability to learn company software systems

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