![Rocket Industrial Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**SCOPE OF ROLE**:
**KEY RESPONSIBILITIES**:
- Efficient and accurate data collection and entry
- Answering incoming customer service phone calls
- Customer Service Management of large strategic accounts
- Customer service and promotion best in class customer experiences
- Assist assigned sales reps in designing appropriate solutions based on clients' needs
- Assist in presenting the Rocket value proposition to customers
- Prioritize customer needs and issues appropriately
- Measure and report the ROI of efforts
- Build long-term relationships with clients
**KNOWLEDGE, SKILLS AND ABILITIES (KSAS)**:
- Customer Service experience preferred
- College Degree preferred
- Experience with Microsoft office suite and computer functionality
- Conveys a sense of urgency and drives issue to closure
- The ability to plan, prioritize, and organize work effectively
- Strong communication skills
- A high degree of self-motivation
- Ability to work on your own initiative and as part of a team
- Results-oriented
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