Customer Service Representative

4 weeks ago


Monona, United States Rocket Industrial Inc Full time

**SCOPE OF ROLE**:
**KEY RESPONSIBILITIES**:

- Efficient and accurate data collection and entry
- Answering incoming customer service phone calls
- Customer Service Management of large strategic accounts
- Customer service and promotion best in class customer experiences
- Assist assigned sales reps in designing appropriate solutions based on clients' needs
- Assist in presenting the Rocket value proposition to customers
- Prioritize customer needs and issues appropriately
- Measure and report the ROI of efforts
- Build long-term relationships with clients

**KNOWLEDGE, SKILLS AND ABILITIES (KSAS)**:

- Customer Service experience preferred
- College Degree preferred
- Experience with Microsoft office suite and computer functionality
- Conveys a sense of urgency and drives issue to closure
- The ability to plan, prioritize, and organize work effectively
- Strong communication skills
- A high degree of self-motivation
- Ability to work on your own initiative and as part of a team
- Results-oriented



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