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Manager Digital Service Delivery

4 months ago

Peoria, United States Caterpillar Full time

**Career Area**:
Business Technologies, Digital and Data

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary**:
This is a digital service level management position responsible to ensure the efficient and effective delivery of all Operations Services and drive the technology to efficiently deliver, externally purchased Software products and the management of those Assets within Cat Digital for which the Service Level Manager has clear ownership and daily accountability. The Service Level Manager provides guidance and results review through standards of measurements to ensure process velocity and customer quality needs are met and programs are effectively implemented and maintained.

**Job Related Statistics**:

- Accountable for one or more contractual conformance processes (