Regional Manager

2 weeks ago

Grand Rapids, United States Quantum Services Full time

**Job Summary**: The Regional Manager will be responsible for leading a team of division managers to conduct inventory audits for Quantum Services' clients. They will have the crucial task of overseeing the company's day-to-day operations in a specific region, ensuring high quality standards of service, managing profit and loss, and assisting with hiring needs and training/development. Their primary objective will be to ensure client satisfaction by closely monitoring the results of the audits conducted by their team.

**Location**: Hybrid - Remote with travel (Flint, Michigan - Grand Rapids, Michigan - Muskegon, Michigan - Traverse City, Michigan - Battle Creek, Michigan - Valparaiso, IN - Jefferson City, Missouri - St. Louis, Missouri - Chicago, IL)

**Hours**: Monday-Friday

**Responsibilities**:

- Manage all operational pieces in order to ensure processes are moving smoothly and resources are allocated appropriately according to business needs
- Attend meetings, gather information, and collaborate with the audit team to effectively serve our clients
- Respond to client questions, and concerns with a sense of urgency
- Travel throughout the region and rolling out new clients
- Collaborate with your team in order to understand what their individual needs are
- Provide coaching, support, development, and ongoing training of division managers
- Conduct performance management by delivering coaching’s, verbal and written warnings, and terminations
- Maintain inventory of technology, resources, and materials and ensure they are kept up to date
- Oversee all elements of the audit process
- Ensure audits are being conducted at all stores based on the client frequency requirements in the contract
- Oversee various administrative duties such as client schedules, audit schedules, payroll, itineraries, and pulling reports
- Communicate reporting information based on quality standards and issues to all division employees on a regular basis
- Evaluate current skills and support efforts to understand hiring needs

**Skills**:

- Ability to work in a fast-paced environment and maintain quality standards
- Strong analytical and problem-solving skills
- Strong leadership skills
- Excellent time management skills with a proven ability to meet deadlines
- High attention to detail and excellent organizational skills
- Communication and conflict resolution skills

**Requirements**:

- Ability to lift up to 25 pounds
- Ability to work on knees, stand, squat, bend down, and maneuver and manipulate keypad
- Ability to work in different temperature environments (freezers, coolers)
- Must be able to pass a motor vehicle check and maintain a valid driver’s license and active car insurance
- Willingness to travel (Travel is based on business need)

**Education and Experience**:

- Highschool Diploma or GED
- 2+ years of management retail experience
- 2+ years of District level, or above management experience
- Experience in operations required

**Must have work from home space and access to WIFI Laptop will be provided.**

Why Quantum Services? At Quantum Services we embrace diversity, recognize hard work, and cultivate a caring and supportive team environment. We value Integrity, appreciation, adaptability, and continuous improvement.

Who are we looking for? We are looking for self-motivated individuals who enjoy early mornings, have flexibility with their schedule, are willing to travel, and have a sense of urgency.

We believe you should be rewarded for your hard work At Quantum Services we offer competitive pay, daytime hours, business days, PTO, paid holidays, medical, dental, vision, 401k, and tuition reimbursement.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- District manager or above: 2 years (required)

Ability to Commute:

- Grand Rapids, MI (required)

Ability to Relocate:

- Grand Rapids, MI: Relocate before starting work (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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