Residential Shift Coordinator

2 weeks ago

Manchester, United States WestBridge Inc Full time

Residential 2nd Shift Coordinator

**WestBridge is currently offering a sign-on bonus for all clinical positions**

Reports to:
Residential Director

Schedule: 2nd Shift 2:30-10:30pm, Monday-Friday with 1 weekend/month

About Us:
WestBridge is a family founded non-profit organization based in Manchester, NH. We provide evidence-based integrated treatment for individuals and families living with mental illness and co-occurring substance use disorders. Men come from all over the country for our specialized treatment and we fully integrate both family and community into every stage of the treatment process. We provide an effective healing atmosphere for our participants and fully support them through their journey of recovery. For dually diagnosed men over 18 and their families, our programs provide more than treatment, they provide hope.

Core Company Values:
Communication, Relationships, Individuality, Family, Community, Strength, Evidence, Integration, and Recovery.

Summary Job Description:
The Residential Shift Coordinator supervises and oversees WestBridge operations during the hours of 2:30pm and 10:30pm. The Residential 2nd Shift Coordinator works in conjunction with the Residential and Clinical Director to provide overall clinical leadership and responsibility for monitoring participant treatment, rehabilitation, and support services provided by the Residential team, as well as supports the supervision, education, and training of other team members. The Residential 2nd Shift Coordinator works to ensure the care and safety of participants, and staff adherence to WestBridge policies and procedures. The residential program provides assistance to individuals to maximize their recovery, ensure consumer-directed goal setting, assist the individual served to gain hope and a sense of empowerment, and provide assistance in helping the individuals served become respected and valued members of their family and community.

Primary Duties:
✔ Customer Service Skills
- Models a positive, hopeful corporate culture that supports the WestBridge mission.
- Participates in open, direct, solution-focused communications with participants, families, and team members.

✔ Daily management of the facility and program
- Collaborates with Residential Director to support license requirements for the residential program.
- Monitor the building and grounds for any safety concerns.
- Ensure the workplace complies with health and safety regulations by conducting regular inspections, identifying potential hazards, and implementing measures to reduce risk.
- Management of weather emergencies and emergency preparedness.
- Maintains compliance with local, state and federal regulations, including but not limited to HIPAA and 42 CFR part I.

✔ Daily management of the clinical environment
- Upholds the modified-therapeutic community principles, serves as a role model and demonstrates accountability to the residential program.
- Clinical duties are based on scope of practice and experience; they could include but are not limited to assessment, individual and group counseling, Family Education and Support (FES), clinical updates, and case management for individuals and their families.
- Facilitates change of shift to ensure smooth running of the program.
- Acts as a liaison to ensure communication, consistency and collaboration across all shifts.
- Monitors 2nd Shift staff to ensure they are completing all required tasks. Provide staff with coaching and feedback.
- Oversees the implementation of resident treatment plans, behavioral interventions, and crisis protocols on 2nd shift.
- Responds to emergencies, escalated situations, and staff requests for guidance. Make judgment calls regarding contacting on-call clinician, emergency services, etc.
- Models appropriate crisis de-escalation techniques and provide coaching for staff on therapeutic approaches for working with participants.
- Review staff documentation related to the 2nd shift. Ensure incident reports are thorough and timely.
- Attends Individual Supervision as identified (weekly/bi-weekly/monthly), Group Supervision monthly on Wednesday, and Leadership Practice bi-monthly on Wednesday.
- Participates in all meetings associated with 2nd shift operations, staffing, and quality assurance as needed.

✔ Daily supervision of staff
- Works collaboratively with the Residential Director to plan, implement and manage staffing to ensure required level of service to participants.
- Monitors staff training and orientation on 2nd shift while ensuring that administrative supervision, and staff evaluations are completed on time.
- Monitors the progress of tasks, ensuring accurate, efficient, and timely completion.
- Lead staff to understand and cooperatively undertake actions to meet individual and family’s needs that are strength based and family focused.
- Communicate with the management team, providing updates on 2nd shift progress and discussing any issues or concerns.

✔ Schedule

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