IT Service Desk Tier 1 Support

Title**:IT Service Desk Tier 1 Analyst** Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: BA/BS degree and 3+ years of experience **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By...

Description Title: IT Service Desk Tier 1 Analyst Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: High school diploma and 1+ year of experience RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By...

Job DescriptionJob DescriptionIT Service Desk Tier 1 Support Services Tier 1 Support is responsible for logging and initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs. Perform basic technical trouble shooting to resolve common hardware, software, and network issues and escalates to Tier 2 support...

Description Title: IT Service Desk Tier 2 Analyst Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: High school diploma, associate's degree preferred, and 3+ years of experience RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our employee-first approach has manifested a culture that...

Title**:IT Service Desk Tier 2 Analyst** Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: BA/BS degree and 5 years of experience **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By...

Description Title: IT Service Desk Tier 2 Analyst Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: High school diploma, associate's degree preferred, and 3+ years of experience RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That's RIVA. Our employee-first approach has manifested a culture that...

Job DescriptionJob DescriptionService Desk Section The CLIENT leverages the Microsoft 365 Government suite (Outlook, Word, Excel, PowerPoint, Teams, etc.). CLIENT utilizes Microsoft SharePoint for document management and sharing. Help desk staff also uses Active Directory for user account management, access controls, and password resets. Furthermore, remote...

**Qualifications**: **Personnel shall have at least three (3) years’ experience in each of the following**: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device management D. Repairing, installing,...

**Qualifications**: **Personnel shall have at least three (3) years’ experience in each of the following**: A. Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment B. Troubleshooting PC hardware and software in a Microsoft networked environment C. Microsoft Active Directory user and device management D. Repairing, installing,...

Title**:IT Service Desk Lead** Location: Bethesda, MD and/or Rockville, MD Terms: Full-time Clearance: Public Trust Travel: 0-20% Education: BA/BS degree and 7+ years of experience **_RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in...

Job Description Job Description Overview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client. The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...

Overview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client. The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3 issues. The IT Service Desk...

Job DescriptionJob DescriptionOverview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client.The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...

Job DescriptionJob DescriptionOverview: Evolver Federal is seeking a candidate to satisfy an IT Service Desk Team Lead role request for a program to support a government client.The IT Service Desk Team Lead will oversee all service desk issues in all tiers (Tier 1, Tier 2, and Tier 3). Additionally, the Team Lead will also provide direct support to Tier 3...

**JOB NUMBER**: 1531 | **LOCATION**: Bethesda, MD | **CLEARANCE/ACCESS LEVEL**: Public Trust AMDEX.ai The Art of Data Science - The **Service Desk Team Lead** will oversee service desk issues of all tiers and provide hands-on Tier 3 support on-site for our NIH client. Will oversee the resolution of complex technical challenges, conduct in-depth root cause...

Responsibilities:Technical Support: Provide advanced technical support to resolve complex hardware, software, and network issues. Respond to and manage escalated tickets from Tier 1 support, ensuring timely resolution and communication with end-users.Troubleshooting: Diagnose and troubleshoot advanced IT problems, including operating system errors,...

Overview In anticipation of an award, Tantus Technologies, Inc. - recognized by the Washington Post as a Top Workplace - is seeking an IT Service Desk Team Lead. You will oversee service desk issues of all tiers as well as providing hands-on Tier 3 support, overseeing the resolution of complex technical challenges, conducting in-depth root cause analyses,...

Job Description Job Description JOB NUMBER: 1531 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions,...

Job DescriptionJob DescriptionJOB NUMBER: 1531 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public TrustAMDEX.ai The Art of Data ScienceWe are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions,...

Job DescriptionJob DescriptionJOB NUMBER: 1531 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public TrustAMDEX.ai The Art of Data ScienceWe are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions,...