IT Service Desk Tier 1 Support in Bethesda, MD

3 weeks ago


Bethesda, United States Elegant Enterprise- Wide Solutions Inc Full time
Job DescriptionJob DescriptionIT Service Desk Tier 1 Support Services
Tier 1 Support is responsible for logging and initial triage involving providing initial assessments, resolving, and escalating issues within agreed-upon SLAs.
Perform basic technical trouble shooting to resolve common hardware, software, and network issues and escalates to Tier 2 support for complex problems when necessary.
Assist with account management tasks including account creation, password resets, access permissions, and maintaining detailed records.
Build and deploy equipment to customers (i.e. Laptops, Desktops, Mobile devices, printers, video conferencing solutions, peripherals, office phones, etc.) All build/deploy tasks occur in the office. Team members must have the physical capability to lift and carry equipment weighing about 30 pounds when needed.
Deliverable: Update ServiceNow records on a daily basis with detailed descriptions of all activities performed.


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