Leasing Professional The Halifax Apartments

3 weeks ago

Phoenix, United States Western Wealth Communities Full time

WESTERN WEALTH COMMUNITIES

Leasing Professional

SUMMARY

As our Leasing Professional your day is all about helping new residents find their home and assisting current residents with their needs Being passionate and innovative while knowing what drives the market makes you a top-notch salesperson that can close deals To be our next leasing superhero you must be people first oriented, customer service focused with strong administrative and organizational skills.

The position is a full-time (40 hours/week), permanent, non-exempt position.

REPORTING RELATIONSHIP

The position reports directly to the Property Manager.

ESSENTIAL FUNCTIONS
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short
- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
- Uses the on-site property management software (Yardi) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
- Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Walking property / or being asked to do extra may occur

QUALIFICATIONS

To perform the role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
- High School Diploma or equivalent
- Associate or Bachelor’s degree preferred
- Previous sales or customer service experience required; leasing experience a plus with Fair Housing training
- Bilingual Spanish a plus
- NALP a plus

PERSONAL COMPETENCIES
- Able to operate basic office equipment including copiers, fax machines, filing cabinets, enter data into a computer, and create printed reports
- Ability to efficiently operate software such as Excel, Word, and PowerPoint
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong organizational skills
- Attention to detail and follow-up skills
- Professional appearance and demeanor

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application Question(s):

- Are you bi-lingual?
- How many years of Property leasing experience do you have?
- How many years of sales experience do you have?
- How many years of customer service experience do you have?
- Do you have experience using Yardi?
- Do you have experience using Knock?

**Experience**:

- Customer service: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Work Location: In person

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