Leasing Professional

4 weeks ago

Phoenix, United States KAC PM LLC Full time

**Summary**

The Leasing Professional has the responsibility, under the supervision of the Resident Manager or Assistant Resident Manager, for marketing and promoting rentals. This includes demonstrating apartments and community to prospective renters and securing commitments and deposits from prospective residents. The leasing Professional, with the oversight of the Resident Manager or Assistant Resident Manager, is also responsible for assisting in the general administration of the property.

**Essential Duties and Responsibilities **include the following. Other duties may be assigned.

LEASING
- Performs a variety of tasks associated with leasing and marketing of the community in a calm and controlled manner.
- Talks persuasively to influence people in ways they can understand.
- Stimulates enthusiasm when providing information about the apartments and the community to the prospective resident and schedules visits to the community.
- Determines the needs and responds promptly to resident needs and concerns while being pleasant, cheerful and tactful.
- Quickly closes new sales and leases apartments, meeting or exceeding CloudTen Residential’s minimum standards of performance.
- Acts hospitable when meeting or greeting people and determine if the community meets the client’s qualifications.
- Effectively explains all lease and community policies to new and current residents.
- Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
- Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
- Monitors the community advertisements and effectiveness of responses; maintains ad book and demographics.
- Gathers information about markets, competition, etc. and assists with the preparation of monthly competitive survey reports to analyze the real estate market trends and conditions in the area.
- Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
- Analyzes concerns associated with apartments which are slow to lease and offers recommendations to Community Manager.
- Inspects on a regular basis all vacant apartments to ensure they are ready to show to prospective residents.
- Works along with Community Manager to assure curb appeal and property appearance is acceptable.
- Conducts follow-up activity with all residents in order to establish positive resident relations.
- Maintains open communication with Community Manager and Maintenance Supervisor.

ADMINISTRATIVE
- Checks and double checks own work.
- Completes service requests and communicates to Maintenance Department.
- Completes follow-up thank you notes and call-backs with prospects after initial community visit.
- Maintains current resident files.
- Collects security deposits, rent, and all other funds associated with resident moves.
- Adheres to company accounting directives, including but not limited to income accounting, expense control, and petty cash accounting.

CUSTOMER SERVICE
- Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors.
- Assists in the handling of resident service requests and various concerns as required.
- Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations
- Aid the Resident Manager in ensuring that residents are provided with a clean, safe, well-maintained community.
- Maintain high standards of resident service and relations.
- Represent CloudTen Residential and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
- Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.

**Other Duties and Responsibilities **include the following. Other duties may be assigned.
- Assist in promoting CloudTen Residential and securing new business

**Supervisory Responsibilities**

This position has no supervisory responsibility.

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activiti

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