Desktop Support Technician

3 weeks ago

Chicago, United States TekWissen ® Full time

Job Title: Desktop Support Technician

Location: 1330 W Fulton Market, floor 5, Chicago, IL 60607

Duration: 12 months

Pay rate: $23.57- $26.00/hr.

Job Type: Onsite


Important Notes:

  • This is a 12 months contract position on W2 with possible extension and contract to hire.
  • This is 100% onsite role at clients work location.

Job Description:

  • As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.
  • When in support of ITO engagements, you will be recognized as desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
  • You may function as a team or on-site leader as necessary. You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

  • May function as team or site leader providing direction to other technicians
  • Performs server and storage break and fix.
  • Provides support for Enterprise products, such as Dell ESFDesk side support specialist
  • Provides support for enterprise storage products
  • Supports Networking products - including Cisco certification requirements
  • Provides support for Payment systems products and Unisys core-CMOS products
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills.
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

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